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DALLAS, TX – On January 3, 2025, to better serve its providers and customers, Dallas Love Field’s transportation network pick-up area will relocate from Garage B to the current valet pavilion and Garage C on the terminal's southeast side. Impacted services include app-based rideshares (Lyft, Uber, and Wingz), taxis, limousines, and on-demand vehicles. This improvement will provide outbound ground transportation passengers with an approximate six (6) - minute walk to their ride.
Starting Friday, January 3, 2025:
- Passengers seeking or drivers providing app-based rideshare pick-ups will be directed to the reconfigured valet pavilion.
- Passengers seeking or drivers providing taxi, limousine, and on-demand pick-ups will be directed to Garage C Level One, adjacent to the valet pavilion.
- Transportation network drivers can only stage in the designated TNC holding lot and pick up passengers in the marked spaces for their service. Repeated violations will result in penalties.
- Valet customers will continue using the second farthest right lane on Herb Kelleher Way to enter the valet pavilion.
- Transportation providers will begin using the farthest right lane on Herb Kelleher Way to turn into the new retrofitted entrance to the valet pavilion.
- Passengers requiring special assistance or accessible rides will continue utilizing the lower-level curb for pick-ups.
The six-month project repurposed existing parking spaces in valet and Garage C to create pick-up areas, retrofitted curbs, replaced striping, modified traffic light schedules, reconfigured lobby/waiting areas, and added signage. To improve the stakeholder experience at Dallas Love Field and facilitate more organized and streamlined transportation operations, the Department of Aviation analyzed multiple locations to relocate the pick-up area. The valet pavilion and Garage C Level One were determined to be the most efficient locations due to their proximity and the comparative ease with which the solution could be implemented.
About DAL:
Centrally located within seven miles of Downtown Dallas, Dallas Love Field (DAL) achieved a historic milestone in 2023, serving over 17.5 million passengers. As the busiest medium hub airport in the U.S. and a frequent recipient of prestigious awards such as ACI-World's Airport Service Quality, ACI-NA's MarComCX, and others, DAL continues to lead the evolution of the airport experience. Historically contributing over $5.6 billion in economic activity and boosting labor income by $1.7 billion through more than 28,000 local jobs annually, the airport looks forward to further developing its footprint and level of exceptional aviation services.
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