[STMP] Hotel Engine Booking Tips and User Guides
Texas Comptroller of Public Accounts sent this bulletin at 08/02/2019 09:00 AM CDT Hotel Engine Booking Tips and User Guides |
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State of Texas Travelers have access to thousands of hotels through HotelEngine.com, so the goal for everyone is finding the property that is convenient for your state business trip, complies with state and agency travel and cost policies, and is comfortable and safe. The State of Texas Travel Management Program (STMP) and our partner Hotel Engine are working together to improve lodging opportunities for state travelers. Highlights
New HE Guides for Users, Coordinators & AdminsMost people are used to online shopping and may not think you need a user guide for an online shopping site — essentially that what booking a room through Hotel Engine is most comparable to. But there are recently updated User Guides available, specifically for
Logged-in users can view or download them from the State of Texas FAQs linked at the FAQ button from any HotelEngine.com page. Tips for Booking a Room QuicklyKnow before you start:
Find and Reserve
Cancelling a reservationAll reservations booked through Hotel Engine must be cancelled through Hotel Engine. You can cancel your booking online or by contacting Hotel Engine Customer Support at support@hotelengine.com or 800-803-0452. Please note: The option to cancel within the Hotel Engine platform only applies to reservations that are still within the cancellation window. To cancel online, please follow these instructions:
If your reservation has passed the cancellation deadline, the “Cancel Reservation” button will not appear. In this instance, please contact the Hotel Engine Customer Support to submit a cancellation request. If you require assistance with cancelling, rebooking or changing a reservation in any way (number of rooms, length of stay, name of occupant, etc.), please call the Hotel Engine State of Texas support line at 800-803-0452 or email support@hotelengine.com. STMP & 971-M1 CONTRACT SUPPORTFor questions about STMP or the 971-M1 contract, contact Nicklaus Watson, STMP Manager, at 512-936-8458, or contact Gerard MacCrossan, Data Management, Analytics & Technology Manager, at 512-463-4468. State travelers may email STMP suggestions for program enhancements or send details about properties not available on Hotel Engine that would be helpful for travelers conducting state business. |
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