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It has been about six months since Philadelphia expanded assistance options for water customers, including the introduction of the Tiered Assistance Program—aka “TAP”—and a new, streamlined application process.
Now that we’ve received tens of thousands of applications, we’re fine-tuning the process and spotting areas where some residents may struggle.
So far, the most common reason for a rejected application is a customer’s failure to provide documents, like those showing household income or proof of a special hardship.
We know that, for some, it can be hard to get ready to apply for assistance programs, so we’ve put together a checklist on the application page to help customers get prepared before applying for assistance. You can also get a copy of the new checklist here:
No matter how you apply, you'll need to know your Water Access Code, located on the upper-right part of your water bill. Have this ready whenever you call about billing or assistance issues!
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