Resolved: Your Hop card may have displayed an incorrect balance

TriMet sent this bulletin at 10/25/2018 02:30 PM PDT

We wanted to let you know that your Hop card may have displayed an incorrect balance yesterday due to a system bug.

We have resolved the errors and applied a $5 goodwill credit to affected cards. We're truly sorry for any inconvenience.

If you have any questions or if you're experiencing problems using your card, please give us a call at 1-844-MYHOPCARD (694-6722) or email help@myhopcard.com and we'll help you out.