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Greetings, Hop Beta Tester!
Your new Hop card is on the way, and we can’t wait to hear
what you think — thanks again for your help. Before you start
tapping, we want to pass on a couple of helpful hints to make your testing
experience smoother:
We recommend registering your card in order to get the most
out of Hop. Registered users can easily manage their account and take advantage
of benefits like lost-card protection and Auto-Load. (Since you’re a
super-special beta tester, you’ll need to go to beta.myhopcard.com to register, even though your card has
myhopcard.com printed on it.)
You can load money on your card at beta.myhopcard.com, by
phone (1-844-MYHOPCARD), or by visiting a retailer in the Hop network. When Hop
officially launches this summer, you’ll be able to get a card or load money at
more than 500 stores; for now, you’ll find a list of locations
participating in the beta test on the website.
Note: You’ll need to
visit the customer service counter to load money at Safeway or Fred Meyer. If
the cashier needs help with Hop (remember, it’s new for them, too!), ask them
to load your card as a Western Union
prepaid card transaction.
Remember, if you encounter any issues while testing Hop, we
want to know. Send us a note at help@myhopcard.com
or give us a call at 1-844-MYHOPCARD. Happy tapping!
—The Hop Project Team
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