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Getting a new phone? Make sure you recall
your tickets from your old phone to your online account first, so that you
don't accidentally lose any tickets.
(If you're not
getting a new device — just upgrading your operating system — you do not need to recall your
tickets.)
Your tickets are stored on
your phone (which makes it possible to use them without an internet
connection), so you'll need to transfer your tickets from your phone to your
online account before shutting off the network connection to your old phone.
How to recall your
tickets:
-
Before getting a new phone (when your
old device is still connected to a network), log in to your TriMet Tickets online account.
- Go to My Account,
then to My Tickets and click the Recall Tickets button.
- On your old
device, go to My Tickets and refresh. You should see that your tickets have moved.
- Log in to your TriMet Tickets app on your new phone.
- Go to My
Tickets and refresh to download your tickets.
If
you experience any problems during your upgrade, please contact the TriMet
Tickets Help Desk at mobiletickethelp@trimet.org.
Thank you!
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