Monthly Report

July 2026

What is 311?

311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters. 311 staff include service dispatchers that are available 24 hours a day, seven days a week that respond to non-emergency road and parks maintenance needs. 

Contact Volume

In July 2026 PDX 311 answered 22,351 requests from community members, including phone calls, emails, and in-person requests at the Portland Building.

Contacts to PDX 311 peaked in July 2026, reaching the highest monthly volume of the year. This seasonal peak is consistent with previous years, when contact volumes have also been highest during the summer months, particularly July.

Lines show numbers of contacts from all sources in 2024, 2025, and 2026.

Contact volume by service

Community members contacted PDX 311 most frequently about reporting a campsite or requesting a clean up, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting a cooling unit through Cooling Portland.

Bars show the number of times 311 assisted community members with services by July volume.

Contact volume by agency 

Top three agencies by July contacts, grouped by jurisdiction.

Columns show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.

Three-month contact volume trends

Top 10 bureaus by contact volume, from May through July.

Improving customer service across the City

PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.

Recently launched services include

• Apply for an Encroachment Permit
• Contact 311
• Report a Property Code Violation
• Request a Lien Reduction Review

In July, community members used these improved online forms to submit 23,659 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, applying for a temporary street use permit, reporting an abandoned vehicle, contacting an elected official, and dispatching Portland Bureau of Transportation for assistance.

Highest volume online services

Online forms with the greatest number of submissions in July.

Highlight

Cooling Portland a Portland Clean Energy Fund Program

Although the Cooling Portland Program stopped accepting applications for cooling units in July, PDX311 continued to serve as an important point of connection for community members seeking information and support. In July, 311 received 418 contacts related to Cooling Portland. Call takers helped community members understand that the program had closed to new applications, and provided information about available cooling spaces for those seeking relief from the heat. For people who had already applied, 311 also provided information about the program’s waitlist and application status. Cooling Portland advises that eligible applicants on the waitlist are prioritized based on risk factors, including being over age 60, having medical conditions that increase the risk of heat-related illness, or living alone. Community members with questions about the program, their cooling unit, or the status of an application can continue to call 3-1-1 for assistance.