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What is 311?
311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters. 311 staff include service dispatchers that are available 24 hours a day, seven days a week that respond to non-emergency road and parks maintenance needs.
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PDX311 Customer Service Representatives
22 Active Staff
7 a.m. to 8 p.m. - 7 Days a Week
16,663 Contacts in May
77% of calls answered in 25 seconds or less
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PDX311 Service Dispatch
9 Active Staff
24 Hours a day - 7 Days a Week
1,303 Contacts in May
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In May 2026 PDX 311 answered 17,966 requests from community members, including phone calls, emails, and in-person requests at the Portland Building.
Contacts to PDX 311 in May fell 32% between 2025 and 2026.
 Lines show numbers of contacts from all sources in 2024, 2025, and 2026.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite or requesting a clean up, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and applying for a Cooling Portland air conditioner.
 Bars show the number of times 311 assisted community members with services by May volume.
Contact volume by agency
Top three agencies by May contacts, grouped by jurisdiction.
 Columns show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
Three-month contact volume trends
Top 10 bureaus by contact volume, from March through May.
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PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.
Recently launched services include
In May, community members used these improved online forms to submit 24,391 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, applying for a temporary street use permit, reporting an abandoned vehicle, contacting an elected official, and reporting graffiti.
Online forms with the greatest number of submissions in May.
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