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What is 311?
311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters. 311 staff include service dispatchers that are available 24 hours a day, seven days a week that respond to road maintenance and non-emergency parks safety needs.
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PDX311 Customer Service Representatives
22 Active Staff
7 a.m. to 8 p.m. - 7 Days a Week
16,343 Contacts in April
78% of calls answered in 25 seconds or less
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PDX311 Service Dispatch
9 Active Staff
24 Hours a day - 7 Days a Week
1,519 Contacts in April
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In April 2026 PDX 311 answered 16,343 requests from community members, including phone calls, emails, and in-person requests at the Portland Building.
Contacts in 2026 are off to a slightly higher start than 2025, with each early-month value landing just above the prior year. March was nearly identical to 2025’s peak for that month, and April continues the slight upward trend.
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 Lines show numbers of contacts from all sources in 2023 through 2026.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite or requesting a clean up, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting assistance from a City Street outreach worker.
 Bars show the number of times 311 assisted community members with services by April volume.
Contact volume by agency
Top three agencies by April contacts, grouped by jurisdiction.
 Columns show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
Three-month contact volume trends
Top 10 bureaus by contact volume, from February through April.
 Previous reports identified City Administrator as a high contact bureau/service area, this report more accurately calls out Portland Solutions program which is housed under the City Administrator. Portland Solutions, includes both the Impact Reduction Program and the City Street Outreach Worker Program—two programs that generate a high volume of contacts through 311.
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PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.
Recently launched services include
In April, community members used these improved online forms to submit 23,028 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, reporting an abandoned vehicle, applying for a street use permit, contacting an elected official, and reporting graffiti.
Online forms with the greatest number of submissions in April.
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The Cooling Portland program is the fourth highest contact volume for PDX311 in April – as temperature begin to rise Portlanders are preparing for the summer heat.
PDX311 assists in taking applicationsfor efficient, portable cooling units through June 30, 2026. This will be the last year of the program, which was designed as a five-year opportunity as the Portland Clean Energy Fund (PCEF) launches long-term solutions to home energy upgrades and access to cooling.
Cooling Portland partners are working hard to schedule and install the remaining units in the coming months, prioritizing those with the highest vulnerability to heat.
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