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What is 311?
311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters. 311 staff include service dispatchers that are available 24 hours a day, seven days a week that respond to road maintenance and non-emergency parks safety needs.
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PDX311 Customer Service Representatives
23 Active Staff
7 a.m. to 8 p.m. - 7 Days a Week
16,796 Contacts in March
77% of calls answered in 25 seconds or less
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PDX311 Service Dispatch
9 Active Staff
24 Hours a day - 7 Days a Week
1,523 Contacts in March
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In March 2026 PDX 311 answered 15,942 requests from community members, including phone calls, emails, and in-person requests at the Portland Building. So far in 2026, we’ve seen an increase of roughly 2.5% in contacts from the start of the year.
We consistently see over the past 3 years that contacts begin increasing March. Contacts to PDX 311 in March stayed consistent between 2025 and 2026.
 Lines show numbers of contacts from all sources in 2024, 2025, and 2026.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite or requesting a clean up, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting assistance from a City Street outreach worker.
 Bars show the number of times 311 assisted community members with services by March volume.
Notable services in March
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Ranger Dispatch
For most of March, Parks Rangers attended “Ranger Bootcamp,” and 311 handled calls requesting Ranger support during that period. Staff noted a significant increase in call volume, reaching levels typically seen during the summer months.
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Columns show the number of times 311 assisted community members and staff to reach a park ranger for assistance through calls, emails, or in-person request.
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Portland Street Response
Mild spring weather brought more Portlanders outside—both enjoying parks and seeking support for community members living outdoors. During this time, we saw a noticeable increase in questions about, and requests for, Portland Street Response.
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Columns show the number of times 311 assisted over the phone, email, and in-person about reaching Portland Street Response.
Three-month contact volume trends
Top 10 bureaus by contact volume, from January through March.
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PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.
Recently launched services include
In March, community members used these improved online forms to submit 21,562 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, reporting an abandoned vehicle, applying for a street use permit, reporting graffiti and contacting an elected official.
Online forms with the greatest number of submissions in March.
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Community Member Kudos
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"Happy Friday! First call of the day was such a nice one! A community member wanted all of us to know what an amazing job we do here at 311,...
He had called in about a large campsite at 19th and Upshur near St. Matthew's Church...and said the whole area is cleared. He wanted to make sure we ALL know how much our community appreciates us, and he hopes we have a wonderful weekend in the sunshine!" - Ally Hollenbach, 311 Customer Service Representative |
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