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What is 311?
311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters. 311 staff include service dispatchers that are available 24 hours a day, seven days a week that respond to non-emergency road and parks maintenance needs.
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PDX311 Customer Service Representatives
23 Active Staff
7 a.m. to 8 p.m. - 7 Days a Week
14,619 Contacts in February
78% of calls answered in 25 seconds or less
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PDX311 Service Dispatch
9 Active Staff
24 Hours a day - 7 Days a Week
1,323 Contacts in February
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In February 2026 PDX 311 answered 15,942 requests from community members, including phone calls, emails, and in-person requests at the Portland Building.
Contacts to PDX 311 in February grew 7.5% between 2025 and 2025.
 Lines show numbers of contacts from all sources in 2024, 2025, and 2026.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite or requesting a clean up, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting assistance from a City Street outreach worker.
 Bars show the number of times 311 assisted community members with services by February volume.
Contact volume by agency
Top three agencies by February contacts, grouped by jurisdiction.
 Columns show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
Three-month contact volume trends
Top 10 bureaus by contact volume, from December through February.
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PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.
Recently launched services include
In February, community members used these improved online forms to submit 20,984 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, reporting an abandoned vehicle, applying for a street use permit, contacting an elected official, and reporting graffiti.
Online forms with the greatest number of submissions in February.
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Community Member Kudos
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"There are many things that could be improved in our city, but the 311 switchboard is absolutely fantastic! I called 3 times in recent months about different issues and each time was met with a fast, friendly, and helpful response. Simply amazing! Thank you to the whole team involved in this department!"
Silke Orem (NE Portland)
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