PDX311's January Program Report

City of Portland, Oregon sent this bulletin at 02/26/2026 09:16 AM PST

Monthly Report

January 2026

Hours
7 a.m. - 8 p.m.
23 active staff

16,728
Contacts in
January

77% of calls
answered in
25 seconds or less

What is 311?

311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters.

Contact Volume

In January 2026 PDX311 answered 16,728 requests from community members, including phone calls, emails, and in-person requests at the Portland Building.

Contacts to PDX 311 in January grew 3.5% between 2025 and 2026.

Lines show numbers of contacts from all sources in 2024, 2025, and 2026.

Contact volume by service

Community members contacted PDX 311 most frequently about reporting a campsite or requesting a clean up, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting assistance from a City Street outreach worker.

Bars show the number of times 311 assisted community members with services by January volume.

Contact volume by agency

Top three agencies by January contacts, grouped by jurisdiction.

Columns show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.

Three-month contact volume trends

Top 10 bureaus by contact volume, from November through January.

Improving customer service across the City

PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.

Recently launched services include:

In January, community members used these improved online forms to submit 20,976 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, reporting an abandoned vehicle, applying for a street use permit, contact an elected official, and reporting graffiti.

Highest volume online services

Online forms with the greatest number of submissions in January.

2026 is Trending with Community Connection

311 is starting the new calendar year on track to see higher contact rates than previous years.

Winter weather contributes to an increase in requests for reunification assistance and to connect with a City Street Outreach worker - 629 contact in January. PBOT’s expanded Leaf Day service, as well as an easy feedback portal on Portland.gov, lead to twice as many contacts on the service from last year – nearly 1,000 over the fall/winter season.

311 collaborated with the Bureau of Planning and Sustainability's Noise Program, the Bureau of Technology Service's Digital Services team, and the Portland Clean Energy Fund Program to adapt resources and begin taking reports about the Gas Leaf Blower ban on January 1.