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Hours
7 a.m. - 8 p.m.
22 active staff |
15,998
Contacts in November |
77% of calls
answered in
25 seconds or less |
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What is 311?
311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters.
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In November PDX 311 answered 15,998 requests from community members, including phone calls, emails, and in-person requests at the Portland Building. |
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Contacts to PDX 311 in November stayed steady, 3.48% decrease between 2024 and 2025.
 Lines show numbers of contacts from all sources in 2023, 2024, and 2025.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite or requesting a clean up, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting assistance from a Street Outreach Worker.
 Bars show the number of times 311 assisted community members with services by November volume.
Contact volume by agency
Top three agencies by November contacts, grouped by jurisdiction.
 Columns show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
Three-month contact volume trends
Top 10 bureaus by contact volume, from September through November.
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PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.
Recently launched services include:
In November, community members used these improved online forms to submit 21,220 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, contact an elected official, applying for a street use permit, reporting an abandoned vehicle, and reporting graffiti.
Online forms with the greatest number of submissions in November.
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PDX 311 exists to make local government easy to reach—no matter your language, ability, or resources. We know that community needs don’t stop, and now neither do we. PDX 311 can now assist with urgent transportation safety and maintenance reports 24 hours a day, 7 days a week. When you call 311 at night, the phone menu will help you connect to an appropriate dispatcher for the issue you’re trying to report.
This expanded coverage is possible thanks to Dispatch staff who have joined the PDX 311 team from the Portland Bureau of Transportation. After 8 p.m., when customer service representatives finish their shifts, these experienced dispatchers continue to answer urgent calls to keep transportation services running smoothly. The dispatch team brings years of expertise in responding to issues affecting Portland’s roadways and transportation systems.
PDX 311 is also in the process of integrating the City’s Park Ranger dispatchers into the team, which will expand 311’s ability to support community members and our City partners even further. Building a 311 Dispatch team will also streamline how calls and reports are handled, improve tracking, and generate valuable data that helps City leaders—and the community—better understand what’s happening across Portland.
PDX 311 is often the first point of contact for residents reaching out to local government. By combining customer service and dispatch operations, we’re able to respond more seamlessly to non‑emergency needs. And because transportation never rests, dispatch operators are available day and night, ensuring that help is always just a call away.
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