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  311 Customer Service sign in the foreground and background shows two call takers working at their desk
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Hours
7 a.m. - 8 p.m.
23 active staff |
22,051
Contacts in October |
79% of calls
answered in
25 seconds or less |
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What is 311?
311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters.
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In October PDX 311 answered 22,051 requests from community members, including phone calls, emails, and in-person requests at the Portland Building. |
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Contacts to PDX 311 in October grew 3% between 2024 and 2025.
 Lines show numbers of contacts from all sources in 2023, 2024, and 2025.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite or requesting a clean up, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting assistance from a Street Outreach Worker.
 Bars show the number of times 311 assisted community members with services by October volume.
Contact volume by agency
Top three agencies by October contacts, grouped by jurisdiction.
 Columns show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
Three-month contact volume trends
Top 10 bureaus by contact volume, from August through October.
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PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.
Recently launched services include:
In October, community members used these improved online forms to submit 25,856 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, reporting an abandoned vehicle, reporting graffiti, applying for a street use permit, and requesting assistance from a City Outreach worker.
Online forms with the greatest number of submissions in October.
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Trash trouble? Pothole problems?
PDX 311 es la llamada correcta
(PDX 311 is the right call)!
City Cast Portland, a national podcast, recently featured PDX 311 to spotlight its wide-ranging service—from helping newcomers navigate City life to empowering longtime residents to take action on local issues. With PDX 311, everyone living in Multnomah County has a direct line to helpful, highly skilled call takers that take time to answer questions, fulfill reports, and assist navigating non-emergency situations.
You can use PDX 311 to:
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Report non-emergency public safety concerns, like illegal dumping or damaged street signs and lights. Necesito reportar una intersección peligrosa en mi vecindario. (I need to report a dangerous intersection in my neighborhood.)
Gusto kong i-report ang butas sa kalsada. (I want to report a pothole.)
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Connect with elected officials and policy makers to share feedback or concerns.
Paano ko makakausap ang aking konsehal? (How can I contact/speak with my city councilor?)
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Find out about seasonal services, like leaf pickup days or snow removal schedules.
¿Puedes ayudarme a obtener un permiso para una fiesta en la calle? (Can you help me get a block party permit?)
PDX 311 makes sure every voice counts by offering interpreter services in over 240 languages. Non-English speakers can connect confidently—and get the information they need without language barriers standing in the way.
By the numbers: 911, 211, and 311
Knowing which number to call can make all the difference to anyone trying to navigate local services without confusion or delay.
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Dial 9-1-1 for life safety emergencies that require immediate attention from police, fire, Portland Street Response, or medical services.
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Dial 2-1-1 to connect to social services like food assistance, emergency shelter, rent or utility help, and more.
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Dial 3-1-1 as your first connection to local government. It may not be the only call you'll need to make, but the PDX 311 team is highly trained to answer questions, take reports, solve problems, and connect you to the right resources—fast.
You can reach PDX 311 every day from 7 a.m. to 8 p.m., except on federal holidays. If you need help with a transportation issue or concern after hours, just follow the after-hours message to connect with a dispatcher. Prefer email? Send questions to 311@portlandoregon.gov.
Staff closely monitor messages to provide timely, helpful responses. For face-to-face support, visit the Portland Building, located at 1120 SW Fifth Street, Monday through Friday, 8 a.m. to 5 p.m.
311 Takes the Mic
To learn more about how one number can make a big difference, tune in to the October 28, 2025, episode of City Cast Portland putting PDX 311 in the spotlight. You'll hear how the PDX 311 team helps Portlanders tackle everyday issues, connect with local services, and empower community.
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