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Hours
7 a.m. - 8 p.m.
23 active staff |
21,482
Contacts in September |
76% of calls
answered in
25 seconds or less |
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What is 311?
311 provides a single point of contact for community members to access City services. The program also offers information and referral services for other local government, community and social service programs, including vital, time-sensitive public notifications during emergencies and disasters.
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In September PDX311 answered 21,482 requests from community members, including phone calls, emails, and in-person requests at the Portland Building. |
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Contacts to PDX 311 in September dropped 3% between 2024 and 2025.
 Lines show numbers of contacts from all sources in 2023, 2024, and 2025.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite or request a cleanup, to be transferred from or to the 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting assistance from a street outreach worker.
 Bars show the number of times 311 assisted community members with services by September volume.
Contact volume by agency
Top three agencies by September contacts, grouped by jurisdiction.
 Columns show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
Three-month contact volume trends
Top 10 bureaus by contact volume, from July through September.
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PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.
To date, the team has launched 33 improved online forms on Portland.gov. Recently launched services include:
In September, community members used these improved online forms to submit 27,194 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, applying for a street use permit, reporting an abandoned vehicle, contacting an elected official and reporting graffiti.
Online forms with the greatest number of submissions in September.
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You won’t be-leaf how great this service is!
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From November to mid-January each year, the Portland Bureau of Transportation’s Leaf Day service helps keep the City’s streets cleaner and safer, prevents storm drains from clogging, and reduces flooding at intersections. This year, 29 new zones have been added, and PBOT crews will continue to sweep 1,000 miles of major arterial streets 6 to 8 times per year, along with protected bike lanes several times per year.
Leaf Day pickup is free for residents in Leaf Zones—there’s no need to opt in or out.
Find out if you’re in a Leaf Zone and see your schedule for the 2025–2026 season by calling 3-1-1, seven days a week, from 7 a.m. to 8 p.m. Friendly call takers can check your address and provide your scheduled sweep.
PBOT, PDX 311, and the Bureau of Technology Services have also reimagined a new feedback form where community members can share comments with program staff. Community members can call 3-1-1 to report service issues such as parking concerns. Submissions are routed to the most appropriate responder, helping collect data and resolve problems efficiently.
Collecting all these falling leaves is a big job, but we’re here to leaf you smiling!
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