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Hours
7 a.m. - 8 p.m.
23 active staff |
82% of calls
answered in
25 seconds or less |
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What is 311?
311 provides a single point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.
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In May 2025, PDX311 answered 23,815 requests from community members, including phone calls, emails, and in-person requests at the Portland Building. |
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Contacts to PDX311 in May grew 37% between 2024 and 2025.
 Lines show numbers of contacts from all sources in 2023, 2024, and 2025.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite/requesting cleanup, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and Cooling Portland.
 Bars show the number of times 311 assisted community members with services by May volume.
Contact volume by agency
Top three agencies by May contacts, grouped by jurisdiction.
 Lines show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
Three-month contact volume trends
Top 10 bureaus by contact volume, from March through May.
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PDX311 is working with the Bureau of Technology Services and many City programs to modernize and streamline phone, email, and online customer service and replace outdated technology like TrackIT. The goals of this work are to make it easier for community members to report common issues or request City services and to help City staff more efficiently respond to these requests.
To date, the team has launched 23 improved online forms on Portland.gov. Recently launched services include:
To date, the team has launched 23 improved online forms on Portland.gov. In May, community members used these improved online forms to submit 24,286 reports, requests, and applications. The top five forms by number of submissions were: reporting a campsite, reporting an abandoned vehicle, applying for a street use permit, applying for a cooling unit, and reporting graffiti.
Online forms with the greatest number of submissions in May.
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 Budgets are essential tools that help cities allocate resources to achieve strategic goals, communicate priorities and investments, and ensure fiscal responsibility and accountability.
Community members contacted City Council and the Mayor’s Office about the FY2025-26 budget over 4,500 times in May through the online Contact an Elected Official form and email. Thanks to new constituent services tools launched and supported by PDX311 and the Bureau of Technology Services, elected officials were able to easily review, categorize, and respond to these comments and use this community feedback to help shape a thoughtful and responsive budget for Portland’s future.
The new constituent service tools, which include the online form and customer service management software, give elected officials better ways to understand and track community input and their office’s response. For example, constituent contacts can be categorized by topic, and Council offices can track trends in volume, how long it takes to respond, and other metrics to improve their responsiveness to community members.
PDX311 staff also supported the budget process by attending all four District Listening Sessions and helping answer community questions about accessing government information and services. In May, PDX 311 staff also helped approximately 250 community members who contacted 311 reach their elected officials or participate in the budget process.
Learn more about Portland’s budget process here.
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