PDX311 February Monthly Report

City of Portland, Oregon sent this bulletin at 03/20/2025 03:03 PM PDT

Monthly Report

February 2025

WATER - Lower Bull Run River on a sunny day

Hours
7 a.m. - 8 p.m.
23 active staff

13,205
Contacts in February

83% of calls
answered in
25 seconds or less

What is 311?

311 provides a single point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.

Contact Volume

In February 2025 PDX 311 answered 13,205 requests from community members, including phone calls, emails, and in-person requests at the Portland Building.

Contacts to PDX 311 in February held steady between 2024 and 2025.

Lines show numbers of contacts from all sources in 2023, 2024, and 2025

Contact volume by service

Community members contacted PDX 311 most frequently about: campsite report/cleanup/information, the 503-823-3333 line for Public Safety Non-Emergency services, and requesting assistance from an City outreach worker.

Bars show the number of times 311 assisted community members with services by February volume.

Contact volume by agency

Top three agencies by February contacts, grouped by jurisdiction.

Lines show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.

Three-month contact volume trends

Top 10 bureaus by contact volume, from December through February.

Recent Customer Service Onboarding & TrackIT Replacement Projects

PDX311 is working with multiple bureaus to replace TrackIT and overall improve and streamline phone, email, and online customer services.

Recently Completed Projects

Apply for an Outdoor Dining Permit
Apply for a Community Event Permit
Request a Food Truck Location
Request a Kit to Test Your Drinking Water for Lead
Request Assistance from the Portland City Archives & Records Center

Outreach

February 2025

PDX 311 sponsored Blood Drive

311 Customer Service Representative Tiffany coordinated a blood drive for City employees following the overwhelming support of events in 2024.

Bloodworks NW facilitated the donation event in February 2025, and 69 City employees generously donated 59 units of blood. Drives at other City locations are being coordinated, expect more throughout the year.