Monthly Report

January 2025

Hours
7 a.m. - 8 p.m.
23 active staff

14,712
Contacts in 
January

82% of calls
answered in 
25 seconds or less

What is 311?

311 provides a single point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.

Contact Volume

In January 2025 PDX 311 answered 14,712 requests from community members, including phone calls, emails, and in-person requests at the Portland Building.

Contacts to PDX 311 in January grew 7.8% between 2024 and 2025.

Lines show numbers of contacts from all sources in 2023, 2024, and 2025.

Contact volume by service

Community members contacted PDX311 most frequently about campsite report/cleanup/information, transfers to 503-823-3333 public safety non-emergency dispatch line, and requesting assistance from an outreach worker. 

Bars show the number of times 311 assisted community members with services by January volume.

Contact volume by agency 

Top three agencies by January contacts, grouped by jurisdiction.

Bars show the number of times 311 assisted community members with services provided by the City of Portland, Multnomah County, and other jurisdictions and agencies.

Three-month contact volume trends

Top 10 bureaus by contact volume, from November through January.

Recent Customer Service Onboarding & TrackIT Replacement Projects

PDX311 is working with multiple bureaus to replace TrackIT and overall improve and streamline phone, email, and online customer services.

Recently Completed Projects

• Apply for an Outdoor Dining Permit
• Apply for a Community Event Permit
• Request a Food Truck Location
• Request a Kit to Test Your Drinking Water for Lead
• Request Assistance from the Portland City Archives & Records Center

Outreach

January 27-30, 2025

PDX311 at District Townhall Meetings

The City Budget Office, in partnership with the District Coalition Offices, hosted both online and in-person Town Hall Meetings in January 2025. These sessions featured a Civics 101 presentation, providing an overview of Portland’s new form of government and ways for residents to connect with the city. Jonas Biery, Chief Financial Officer, and Ruth Levine, Budget Office Director, also led discussions on Portland’s budget process, the City's financial situation, and explaining how the public can participate in the budget process. PDX311 staff attended every district meeting, distributing promotional materials such as flyers, resource guides, magnets, and fanny packs. They also took part in the Q&A session, offering insights on how 311 can assist the community. Budget Presentation Civics Presentation Recording of a meeting