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  PDX 311 Staff attended the Community Service Network Non-Profit Connect in October
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Hours
7 a.m. - 8 p.m.
23 active staff |
21,764
Contacts in October |
82% of calls
answered in
25 seconds or less |
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What is 311?
311 provides a single point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.
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In October 2024 PDX 311 answered 21,764 requests from community members, including phone calls, emails, and in-person requests at the Portland Building. |
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Contacts to PDX 311 in October grew 48% between 2023 and 2024.
 Lines show numbers of contacts from all sources in 2023 and 2024.
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Contact volume by service
Community members contacted PDX 311 most frequently about campsite report/cleanup/information, automatic transfers from 503-823-3333 public safety non-emergency dispatch line, and requesting assistance from an outreach worker.
 Bars show the number of times 311 assisted community members with services by October volume.
Contact volume by agency
Top three agencies by October contacts, grouped by jurisdiction.
 Bars show the number of times 311 assisted community members with services provided by the City of Portland, Multnomah County, and other jurisdictions and agencies.
Three-month contact volume trends
Top 10 bureaus by contact volume, from August through October
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PDX311 is working with multiple bureaus to replace TrackIT and overall improve and streamline phone, email, and online customer services.
Recently Completed Projects
- Apply to Use the Portland Sign
- Request a Kit to Test Your Drinking Water for Lead
- Request Assistance from the Portland City Archives & Records Center
- Request a Permit Extension or Reactivation (Permitting and Development)
- Report an Obstruction on a Street, Sidewalk, or Other Right-of-Way
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