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Hours
7 a.m. - 8 p.m.
25 active staff |
22,570
Contacts in September |
78% of calls
answered in
25 seconds or less |
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  Biker standing by bike giving a peace sign wearing 311 fanny pack
What is 311?
311 provides a single point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.
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In September 2024, PDX 311 answered 22,570 requests from community members, including phone calls, emails, and in-person requests at the Portland Building. |
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Contacts to PDX 311 in September grew 53% between 2023 and 2024.
 Lines show numbers of contacts from all sources in 2023 and 2024.
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Contact volume by service
Community members contacted PDX 311 most frequently about campsite report/cleanup/information, automatic transfers from 503-823-3333 public safety non-emergency dispatch line, and requesting assistance from an outreach worker.
 Bars show the number of times 311 assisted community members with services by September volume.
Contact volume by agency
Top three agencies by September contacts, grouped by jurisdiction.
 Bars show the number of times 311 assisted community members with services provided by the City of Portland, Multnomah County, and other jurisdictions and agencies.
Three-month contact volume trends
Top 10 bureaus by contact volume, from July through September.
 Lines show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
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PDX311 is working with multiple bureaus to replace TrackIT and overall improve and streamline phone, email, and online customer services.
Recently Completed Projects
- Apply to Use the Portland Sign
- Request a Kit to Test Your Drinking Water for Lead
- Request Assistance from the Portland City Archives & Records Center
- Request a Permit Extension or Reactivation (BDS)
- Report an Obstruction on a Street, Sidewalk, or Other Right-of-Way
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Integration of PDX 311 with Mayor’s Customer Service Inbox
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This month, PDX 311 has furthered its role as a communication hub for the City, now integrated with the Mayor’s customer service inbox. The 311 team is responsible for triaging emails that pertain to day-to-day City operations, while ensuring that policy-related inquiries and urgent matters are properly escalated. By streamlining communications between elected officials, leadership, and city staff, the integration enhances transparency and responsiveness. Importantly, the 311 knowledge base provides a wealth of data that we can then learn from to improve both customer service and broader service delivery. |
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