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  Three people sharing information with person standing infront of PDX 311 table.
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Hours
7 a.m. - 8 p.m.
25 active staff |
75% of calls
answered in
25 seconds or less |
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What is 311?
311 provides a single point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.
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In August 2024, PDX 311 answered 17,127 requests from community members, including phone calls, emails and in-person requests at the Portland Building. |
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Contacts to PDX 311 in August grew 3% between 2023 and 2024.
 Lines show numbers of contacts from all sources in 2023 and 2024.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite or cleanup on public property, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and requesting assistance from a Street Outreach worker.
 Bars show the number of times 311 assisted community members with services by August volume.
Contact volume by agency
Top three agencies by August contacts, grouped by jurisdiction.
 Bars show the number of times 311 assisted community members with services provided by the City of Portland, Multnomah County, and other jurisdictions and agencies.
Three month contact volume trends
Top 10 bureaus by contact volume, from June through August.
 Lines show the number of times 311 assisted community members with services provided by the corresponding bureau or jurisdiction.
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PDX311 is working with multiple bureaus to replace TrackIT and overall improve and streamline phone, email, and online customer services.
Recently Completed Projects
- Apply to Use the Portland Sign
- Request a Kit to Test Your Drinking Water for Lead
- Request a Cooling Unit
- Report an Abandoned Auto
- Report an Obstruction on a Street, Sidewalk, or Other Right-of-Way
- Request Assistance from a City Outreach Worker
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Partnerships
PDX 311 at Summer Free For All Events
Summer Free For All builds community through free, inclusive, family-friendly activities that celebrate Portland’s diverse cultures and showcase local artists.
This summer, PDX 311 proudly partnered with the Bureau of Emergency Management and the Government Transition Advisory Committee (GTAC) at five community concerts across Portland as part of Summer Free For All programming. PDX 311 staff made appearances at:
- July 13, Gilbert Heights Park
- July 20, Knott Park
- July 27, Kenton Park
- August 3, Verdell Rutherford Park
- August 30, Columbia Park
As part of PDX 311’s outreach efforts, these events were instrumental in connecting with community members and building awareness. A key focus for both GTAC and PDX 311 was engaging with East Portland residents—particularly those who don’t typically interact with local government. The concerts also offered an excellent opportunity to educate new voters and share information on upcoming ballot changes for November.
Through these partnerships and events, PDX 311 continues to foster stronger, more informed communities.
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