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  Children looking at items on PDX 311 table of promotional material while staff member hands coloring page to kids
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Hours
7 a.m. - 8 p.m.
23 active staff |
70% of calls
answered in
25 seconds or less |
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What is 311?
311 provides a single point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.
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PDX 311 answered 19,038 phone calls, Emails, Walk-ins at the Portland Building in June 2024. |
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Contacts to PDX 311 in June increased 22% between 2023 and 2024.
 Lines show numbers of contacts from all sources in 2023 and 2024.
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Contact volume by service
Community members contacted PDX 311 most frequently about the Cooling Portland Program, reporting campsites, and automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line.
 Bars show the number of times 311 assisted community members with services by June volume.
Contact volume by agency
Top 3 agencies by June contacts
 Bars show the number of times 311 assisted community members with services provided by the City of Portland, Multnomah County, and other jurisdictions and agencies.
Three month contact volume trends
Top 10 bureaus by contact volume, from April through June.
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PDX311 is working with multiple bureaus to replace TrackIT and overall improve and streamline phone, email, and online customer services.
Completed Projects
- Request a Cooling Unit
- Report a Campsite
- Apply for a Temporary Street Use Permit
- Report an Obstruction on a Street, Sidewalk, or Other Right-of-Way
- Request Assistance from a City Outreach Worker
- Report an Abandoned Auto
- Report a Park Maintenance or Safety Issue
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June Events and Outreach
 Outreach Efforts in June include Sunday Parkways hosted in the Cully Neighborhood, Juneteenth Celebration, work with the Ethiopian and Eritrean Cultural and Resource Center, and Thrive East Portland Group.
Staff have handed out over 500 fanny packs, 350 resource guides, magnets, and 200 dog bag holders. We've interacted with over 1,000 community members to help share 3-1-1 is a number to connect with local government.
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