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  The Portland Building, 1120 SW Fifth Street assists customers Monday through Friday, 8 a.m. to 5 p.m.
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Hours
7 a.m. - 8 p.m.
23 active staff |
85% of calls
answered in
25 seconds or less |
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What is 311?
311 provides a first point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.
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PDX 311 answered 12,698 phone calls, 1,634 Emails, and 642 Walk-in contacts at the Portland Building in March 2024. |
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Contacts to PDX 311 in March grew 8.3% between 2023 and 2024.
 Bar Chart showing 12,004 contacts in January 2023 and 13,723 in January 2024 then 11,244 contacts in Feburary 2023 and 13,649 in Feburary 2024, lastly 13,824 in March 2023 and 14,974 in March 2024.
Columns show numbers of contacts in January, February, and March 2023 and 2024.
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Contact volume by service
Community members contacted PDX 311 most frequently about reporting a automobile at a campsite, automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line, and reporting a campsite on public property.
 Bars show the number of times 311 assisted community members with services by March volume.
Contact volume by agency
Top 5 agencies by March contacts
 Bars show the number of times 311 assisted community members with services provided by the City of Portland, Multnomah County, and other jurisdictions and agencies.
Three month contact volume trends
Top 10 bureaus by contact volume, showing January through March volumes.
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PDX 311 is currently working with multiple bureaus to improve and streamline phone, email, and online customer services. |
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TrackIT replacement & process improvement
• Report a abandoned auto
• Request a cooling unit
• Replacement of 25 TrackIT forms for PBOT Maintenance Operations with 9 new forms
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Phone or customer service completed migrations
- Report a campsite
- Report a park maintenance or safety issue (internal & external form)
- Apply for a Temporary Street use Permit
- Report an Obstruction on a Street, Sidewalk or Other Right-of-Way
- Request Assistance from a City Outreach Worker
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City Council Proclaims March 11 as National 311 Day in Portland
Portland City Council proclaimed March 11 as National 311 Day in Portland. This proclamation serves as an annual reminder of the significance of 311 as a resource for communities nationwide to connect with their city, county, and non-emergency services.
In 2023, PDX 311 assisted the community nearly 170,000 times, up from 142,000 in 2022. Most calls are answered in 25 seconds or less by a 26-member team of customer service representatives.
Read more here.
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