|
  Two PDX 311 employees at outreach event talking with community member wearing a mask
|
|
Hours
7 a.m. - 8 p.m.
23 active staff |
13,649
Contacts in
February |
88% of calls
answered in
25 seconds or less |
|
What is 311?
311 provides a single point of contact for community members to access City
government and the services it provides. The program also provides information and referral services to the community for other local government, community and social services, including vital and time-sensitive public notification in emergency and disaster.
|
|
In February 2024 PDX 311 answered 11,431 phone calls, 1,540 emails, and
678 front desk inquiries in
The Portland Building
Contacts to PDX 311 in February grew 21% between 2023 and 2024.
 Columns show numbers of contacts from all sources in December of 2022 and 2023 and January/February of 2023 and 2024.
Contact volume by service
Community members contacted PDX 311 most frequently about reporting a campsite, reporting a automobile at a campsite, and automatic transfers from 503-823-3333 Public Safety Non-Emergency dispatch line
 Bars show the number of times 311 assisted community members with services by February volume.
Contact volume by agency
Top 3 agencies by February contacts
 Bars show the number of times 311 assisted community members with services provided by the City of Portland, Multnomah County, and other jurisdictions and agencies.
Three month contact volume trends
Top 10 bureaus by contact volume, showing December through February.
|
|
PDX 311 is currently working with multiple bureaus to improve and streamline phone, email, and online customer services.Click to edit this placeholder text. |
|
TrackIT replacement & process improvement
• Abandoned auto reports
• Temporary street use permits
• Report park maintenance or safety issues
(external)
• Report a right-of-way obstruction
• Report an issue with a street or sidewalk |
Phone or customer service completed migrations
• Report a campsite
• Report a towing issue
• Report an issue with a cable company
• Report a park maintenance or safety issue (internal form)
• Report a hazardous tree (hotline and
internal form)Click to edit this placeholder text. |
|
PDX 311 sponsored Blood Drive February 22, 2024
311 Customer Service Representative, Tiffany, coordinated a blood drive for City employees after hearing the presentation to Portland City Council regarding the shortage of blood donations.
 |
|
• Bloodworks NW facilitated the donation process
• 311 staff partnered with the Mayor's office and Bureau of Human Resources to coordinate communication and logistics
• 59 City Employees generously donated and helped fulfill a need for the critical shortage in Oregon
|
|
|
|
|
