 The PCPCH Program has been hosting a free learning collaborative series to help you learn from other peer practices on how to meet PCPCH Standard 2.F – PCPCH Staff Vitality. Activities that support the safety, well-being, work satisfaction, growth, and overall morale of practice staff may positively influence the quality of life for everyone at the primary care home, including patients. A recording of the first session that occurred on Friday, June 9th is now available. Details on the final zoom session are included below. Time will be reserved during each session to answer your questions. We hope you will join us!
Session 2 - Friday June 23 (12-1pm)
In this learning collaborative session we will hear from PCPCHs about their strategies for creating a culture that includes staff vitality, how they collect feedback from their staff, align and update vitality activities with staff needs, and evaluate these processes for improvement. This session will end with a focus on equity and how practices can go about supporting their diverse staff needs. Practices presenting in this session include Adapt Primary Care in Winston and Valley Family Healthcare. The equity discussion will be presented by Virginia Garcia Memorial Health Center and North by Northeast. Click here to register.
Accommodation requests related to a disability should be made to Bernadette Lauer at Bernadette.Lauer@oha.oregon.gov. Every effort will be made to provide services to requests received, however submitting your request as early as possible is greatly appreciated.
With Pride Month in full swing, now is a great time to consider the ways in which you can improve the care you provide to patients of the LGBTQIA+ community! Below are some resources that can help:
 Providing Inclusive Services and Care for LGBT People: A Guide for Health Care Staff
This guide was created by The National LGBTQIA+ Health Education Center specially for health care staff and provides practical strategies around communication, health records, and more. Click here to view.
Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender Community
This field guide was created by The Joint Commission and offers guidance on delivery of health care, workforce, data collection, and more, including checklists for health care entities. Click here to view.
Tuesday (6/20) - What it Means to Provide Responsive Care
The Primary Care Development Corporation (PCDC) is hosting a free virtual event during which expert panelists will define and provide context for current discourse around equity, examine root causes of the perpetuation of inequities, and discuss strategies for how equity can be embedded in healthcare. Additionally, prepare to reflect on how to assess complex patient needs to right-size your integration services for positive health outcomes, retention, and long-term organizational sustainability. Click here to register for this Zoom event on Tuesday, June 20th from 10:00 - 11:30 a.m.
Wednesday (6/28) - The Impact of Racism on Sexual and Reproductive Health
Primary care saves lives, improves individual and community health, and is essential to achieving health equity. Sexual and reproductive health (SRH) care is an essential component of primary care. Join PCDC for the second session in a four-part webinar series focused on the integration of SRH services into primary care. In this session, participants will learn about the difference between health inequity and racism, the impact of racism on SRH outcomes, how racism impacts the patient-provider relationship, and how to mitigate and reduce racism in SRH care delivery. Click here to register for this Zoom event on Wednesday, June 28th from 9:30 - 11:00 a.m.
The National Committee for Quality Assurance (NCQA) recently released a free Race and Ethnicity Stratification Learning Network for health organizations interested in exploring inequities in quality measures based on race and ethnicity! The website includes an interactive dashboard that allows you to select filters based on HEDIS quality measure, payer type, region, race and ethnicity categories. The website and summary report also include best practices to facilitate collection, management and use of race and ethnicity data to improve quality of care.
The dashboard is based on data from fourteen health plans from across the country that partnered with NCQA to reveal their insights on harnessing race and ethnicity information. Plans submitted data on a subset of stratified HEDIS measures and participated in interviews with NCQA to share how they have integrated the Race and Ethnicity Stratification into their processes.
 PCPCH Standard 6.B encourages primary care practices to connect their patients with opportunities for self-management of their conditions and overall health. For patients with arthritis, Walk With Ease offers an online, self-directed six-week walking program that is free to all Oregonians and does not require an official referral! Walk With Ease is proven to reduce the pain and discomfort of arthritis, increase balance, strength and walking pace, build confidence in the ability to be physically active, and improve overall health. In addition, regular walking is associated with lower risk of cardiovascular disease and improvements in mood, cognition, memory, and sleep.
Providers and clinic staff can send appropriate patients to the Oregon State University webpage walk.oregonstate.edu where they can click on the “register online” link and get started right away – no official referral required! Clinics can also promote this program among their staff. Questions about registering for the Walk With Ease self-directed format can be directed to walk@oregonstate.edu.
Questions?
We are here to help! Contact us at PCPCH@oha.oregon.gov
About the Patient-Centered Primary Care Home Program
Patient-Centered Primary Care Homes (PCPCHs) are health care practices that have been recognized by the Oregon Health Authority (OHA) for their commitment to providing high quality, patient-centered care.The PCPCH Program administers the application, recognition, and verification process for practices applying to become Patient-Centered Primary Care Homes.The program is also working with partners across Oregon to support adoption of the primary care home model. For more information visit www.PrimaryCareHome.oregon.gov.
The mission of the PCPCH Program is to be a trusted partner in primary care, collaborating with stakeholders to set the standard for transformative, whole-person, and evidence-based care.
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