 Quarter 1 | 2021
In 2020, the Oregon Health Authority (OHA) began planning to replace the Measures and Outcomes Tracking System (MOTS). Part of this process included surveying behavioral health providers, counties, and coordinated care organizations (CCOs) across Oregon to engage stakeholders in the replacement system development. OHA gathered valuable feedback from the survey respondents, which was used to inform the technical and functional requirements for the new data collection solution.
Who was surveyed and what was the response rate?
- Behavioral health providers were surveyed in June 2020 and nearly 80% completed the survey, representing 219 providers.
- CCOs were surveyed in November 2020 and 10% completed the survey, representing 5 of the 15 CCOs in the state. [1]
- County providers were surveyed in July 2020 and 61% of counties responded, representing 22 of the 36 Oregon counties.
[1] MOTS was created before Oregon moved to the coordinated care model and it does not include CCO-specific data at this time. In an effort to, engage future users of MOTS, surveys were sent to CCOs for feedback on collection of behavioral health data.
What was the feedback from our stakeholders?
Across all stakeholders surveyed, commonalities emerged in the response areas of high administrative burden (high effort/low return) and system functionality, especially some Electronic Health Records (EHR) interface with Electronic Data Interchange (EDI).
Survey respondents also reported prompt and professional customer service from the MOTS Support team.
For behavioral health providers and counties, additional issues were identified, including:
- Difficulty changing/updating passwords
- Difficulty making data error corrections
- Expense of EHR modification to fit MOTS
- Needed changes to the user interface
- Reporting lacked usefulness to providers
How is OHA addressing stakeholder feedback from surveys?
Specific technical and functional requirements expressed by stakeholders were added to the scope of work for the MOTS Replacement Request for Proposal. To reduce the administrative burden of duplicative data entry, the replacement system requirements includes a client look-up functionality and single entry of program data for service elements and specialized reporting. Enhanced interoperability with EHRs will be achieved through the addition of standard fields and data submission using a nationally standardized file format.
In October 2020, the Compass team launched this quarterly newsletter for providers and counties to maintain transparency and communication throughout the development of the replacement system. In response to survey feedback, the Compass team compile and regularly update Frequently Asked Questions on the Compass Modernization Portfolio website.
What are next steps for stakeholder engagement on the MOTS Replacement?
Planning has begun for the creation of a Compass Provider Advisory Committee to provide feedback to OHA on pain points in the existing system and the development of the replacement system.
After finalizing the implementation timeline for the MOTS Replacement, outreach will begin to stakeholders for participation in User Acceptance Testing of the new system.
Learn more about the MOTS Replacement project and sign up for quarterly updates on the Compass Modernization Portfolio website.
MOTS Replacement Update
The MOTS Replacement request for proposal (RFP) is drafted and in the review process. The target date is to post the RFP sometime in Mid-April 2021 for interested proposers to submit proposals for a technology solution to replace the existing MOTS system.
Behavioral Health Data Warehouse
The Behavioral Health Data Warehouse (BHDW) RFP evaluation was completed on March 08, 2021. The apparent successful proposer is Deloitte Consulting, LLP. The intent to award notice post ended on March 16, 2021 and contract negotiations began.
Problem Gambling Treatment System
The new problem gambling treatment data collection system to be implemented by July 1, 2021. What has been referred to as the Gambling Participant Monitoring System (GPMS) for the past 20 years, will be revamped and renamed as the Problem Gambling Network (PG Net). The new system will have a new look and feel after being re-branded, web-based, and moved from a vendor based platform to a fully supported OHA platform.
HSD PGS (Problem Gambling Services) Program staff continue to offer quarterly webinars on the new system to help providers stay engaged and start to think about internal process changes that will ensure the best implementation. Visit the Resources for Providers page to learn more. If you have any questions/concerns or need technical advisement related to the new gambling treatment data collection system, please do not hesitate to connect to the program at pgs.support@dhsoha.state.or.us.
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