FOR RELEASE:
Sept. 8, 2022

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Oklahoma.gov/OMMA

OMMA Call Center
8:30 a.m. - 4:30 p.m.
(405) 522-6662

Important Update for Patient and Caregiver Licensees

Due to the recent licensing portal outage that affected agencies across the state and country, the Oklahoma Medical Marijuana Authority will grant extensions for licensees who were unable to submit a renewal application during the outage.

We have received confirmation from Thentia, the licensing software vendor, that the system issues that caused this outage have been resolved. However, the system outage has caused issues to arise. It will take time for technicians to identify and fix these issues. Therefore, you may not see fixes on the user end immediately, but rest assured, teams are working to correct them as quickly as possible. Please be patient and keep this in mind when you log in to Thentia.

Lastly, we are working diligently with Thentia to implement all the following changes:

• All current licensees will receive an extension to submit renewal applications through Sept. 15.

• Licenses with an expiration date between Sept. 2-7 are considered valid through Sept. 15.

• Physician recommendation forms will still be accepted if the 30-day mark occurred during the system issues. All physician recommendation forms that expired Sept. 2-7 are considered valid if submitted with a completed application by Sept. 15.

• If you submitted an application (new or renewal) during the outage and your credit/debit card was charged but the application didn’t process, please email a copy of the receipt to OMMACommunications@omma.ok.gov.  OMMA will work with Thentia on this issue.

All mailed licenses are current as of today, Sept. 8. Access the licensing portal here. If you have questions, you can call the Call Center at 405-522-6662 (OMMA) or visit our contact page.

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