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2/16/2021
The extreme temperatures in Oklahoma City are causing water service interruption and low water pressure for customers.
Our emergency dispatch phone number is experiencing high volumes of calls. Customers can also report emergency requests to the Utilities customer service portal or by emailing water@okc.gov.
We are constantly monitoring the situation and working to resolve issues. Our water treatment plants are running at typical summer demand levels, so customers should conserve water.
To help alleviate pressure on our water system and help improve pressures overall during this extreme cold please do not use high-water demand appliances such as washing machines or dishwashers.
Our crews are helping to turn off water for thousands of customers who are experiencing private line breaks.
The Utilities Department recommends the following steps to protect pipes and determine if water outage is due to frozen residential pipes.
- Leave your cabinet doors open to allow warm air to circulate.
- Do not try to use open flames or boiling water to thaw pipes.
- Know where your water shutoff is in case of an emergency.
Please be patient as employees work to restore normal water pressures. You can follow us on Twitter for updates as they become available.
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City Hall, 200 N Walker, Oklahoma City, OK 73102
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