Employers should regularly review and verify that all of their account details are accurate and current. This includes:
Telephone numbers
Mailing and physical addresses
Business owner names
Employer contact details
Agent of record (if applicable)
Maintaining accurate information ensures timely delivery of important communications and helps prevent delays in processing requests or resolving account issues.
Agents submitting documents via email should limit each email to one employer group to avoid confusion. However, Insure Oklahoma strongly recommends using the Employer Portal for all submissions:
Faster processing times
Reduced risk of errors
Documents are automatically routed to the correct account
Email submissions require manual processing, which can increase delays and the potential for mistakes. See information on email inquiries and document processing times below.
Please note that the Insure Oklahoma email inbox is designated for document submissions only. That means that if you send an email with a question, you will not receive a response. If you have questions or need assistance, visit the Insure Oklahoma website or call the helpline at 888-365-3742.
To maintain HIPAA compliance, a process update was implemented in September 2025. Under this new protocol, verification of ESI businesses must now be completed solely using the federal employer identification number (EIN), ensuring a more secure and standardized process.
To comply with HIPAA regulations, account details can be shared only with individuals listed as an authorized representative. Remember that authorized representative designations expire and must be kept current. Proper identifying information will be required to access or discuss account-specific details.
Why am I receiving this email? You are receiving this email because you are an employer administering or an employee participating in an ESI plan or you are a qualified agent of the ESI plan.
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