April 2025

• Update Your Information
• SoonerCare Helpline: No More Waiting on Hold
• Looking for Job Opportunities? OESC Can Help.
• Is Your Asthma Treatment SMART?
• Member Toolkit
• National Stroke Awareness Month
• Have You Received a Member Survey?

Update Your Information

It is important to make sure your information is up to date. Please confirm your information and make sure OHCA has the right address for you. That way we can reach you with important SoonerCare information. You can update your account at MySoonerCare.org.

SoonerCare Helpline: No More Waiting on Hold

SoonerCare knows your time is valuable. That's why we've added a new feature to our helpline.

• SAY GOODBYE TO HOLD: You no longer have to wait on hold when calling. With our new callback feature, you can hang up and relax. We'll save your place in line and call you back when it's your turn.
• HOW IT WORKS: When you call, select the option to be called back. We'll then contact callers in the same order we received the calls. Whether you stay on hold or choose callback, your place in line does not change. And there's no need to call multiple times — just one call reserves your place in line.
• TO USE CALLBACK: Please make sure spam blocking is turned off on your phone. Sometimes when we return a call, it can show up as spam. Our phone number may also come up as a Colorado or Florida number on your caller ID.

Looking for Job Opportunities? OESC Can Help.

The Oklahoma Employment Security Commission (OESC) is a great resource for finding jobs. They're a one-stop shop for all your employment needs and offer:

• Job Opportunities
  For job seekers, find a link to Employ Oklahoma. It offers job matches through a dashboard linked to your account. 
• Job Fairs and Hiring Events
  An events calendar shows dates, times and locations for job fairs taking place across the state. 
• Locations Across the State
  There are 27 offices in Oklahoma; all are open Monday through Friday, 8 a.m.-5 p.m., except for state holidays. The page includes a list of services that are available at the OESC offices. The services list is available in English, Spanish and Vietnamese.
• Need Help After a Federal Layoff?
  View the FAQ to get answers about filing unemployment claims, wage calculation and more.

Is Your Asthma Treatment SMART?

SMART stands for Single Maintenance and Reliever Therapy. It's the best choice for many people with asthma, and it’s covered by SoonerCare. Ask your health care provider if SMART might be right for you. While you’re there, make sure you have an updated asthma action plan. And show off your skills using your asthma inhaler!

Questions about asthma medication coverage? Call the pharmacy help desk at 405-522-6205, option 4. Or toll-free at 800-522-0114, option 4.

Member Toolkit

Need a ride to an appointment? Quitting tobacco? Need to find a provider or an after-hours clinic? Our Member Toolkit is just for you! It offers information on everything you may need help with. Check it out today.

National Stroke Awareness Month

May is National Stroke Awareness Month. Strokes are a leading cause of disability and death in the U.S. The good news is many strokes are preventable. It starts with lifestyle changes, better health management and quitting tobacco.

SoonerCare offers benefits to help you manage high blood pressure:

• Medical Nutrition Therapy
  • What it is: Personal nutrition counseling with a licensed registered dietitian.
  • Benefits: Learn to follow a diet that supports brain and heart health. SoonerCare covers six hours of free nutrition counseling per year.
• Diabetes Self-Management Education and Support
  • What it is: Educational sessions to help you manage diabetes, which is a major risk factor for stroke.
  • Benefits: Gain skills to control blood sugar levels. This also helps protect against stroke. In your first year, SoonerCare covers one hour of one-on-one training. Plus nine hours of group training.
• Tobacco Cessation Counseling and Support
  • What it is: Free tobacco cessation counseling sessions with your provider. They'll help you set up a plan to quit successfully. This includes finding out which nicotine replacement therapy and/or quit smoking medications are right for you.
  • Benefits: Full coverage of all seven FDA-approved quit medications and nicotine replacement therapies. These do not count against your monthly six-medication limit! Covered medications and therapies include:
    • Nicotine gum
    • Nicotine lozenges
    • Nicotine patches
    • Nicotine inhalers
    • Nicotine nasal spray
    • Bupropion (Zyban)
    • Varenicline (Chantix)
  • Support: The Oklahoma Tobacco Helpline. It offers coaching and a dashboard to track your quit progress. 

Protect your brain and your future and act today! Contact your SoonerCare provider. Ask about the covered benefits and see if you qualify. Making healthy choices now can help reduce your risk of stroke and lead to a healthier future.

Have You Received a Member Survey?

OHCA is sending surveys to some SoonerCare members. We are working to make your experience the best it can be. If you get a survey, use the link or phone number to take the survey. The survey is available in English and Spanish. It only takes a few minutes to complete.

About OHCA

Please call the SoonerCare helpline at 800-987-7767 if you have questions about your coverage or benefits. For updates on new policies, health tips, helpful resources and more, follow OHCA on Facebook and X. The Oklahoma Health Care Authority does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.