SoonerCare Member Newsletter • September 2023

SoonerCare Member Memo

September 2023

Update Your Information

SoonerCare eligibility reviews are continuing. It is important to make sure your information is up to date. Members who are still eligible for coverage but do not have their information up to date could lose their benefits. Please confirm your information and documentation as soon as possible. Some items you may need to update include: 

  • Household income 
  • Contact information (address, email address, phone number, etc.) 
  • Number of people living in your household 
  • Social Security number(s)
  • Missing documents

It is very important to make sure OHCA has the right address for you. That way we can reach you with important information about your SoonerCare benefits. If you receive a letter or email from OHCA saying we are missing information from you, please respond right away. You can update your account at

When you update your email address, consider choosing to receive electronic updates and letters. This will help with the nationwide paper and envelope shortage. 

Check Your Children's Eligibility

OHCA asks all Oklahoma parents affected by SoonerCare renewals to check their children’s SoonerCare status. Even if your coverage has ended, your children could still be eligible. Some coverage could have ended due to a procedural denial. This can include not turning in documents or not completing the renewal process. But they may still be eligible for SoonerCare. 

If members have lost eligibility and are reapproved within 90 days of the last day of coverage, OHCA will backdate coverage. This will ensure there is no gap in care.  

Log in to or call the SoonerCare helpline at 800-987-7767 to make sure your information is up to date.   

Getting the Support You Need After SoonerCare

Photo of a doctor with patient

OHCA has partnered with Unite Oklahoma, a supportive network of community-based groups and health care providers. Unite Oklahoma offers extra resources to SoonerCare members transitioning off of or recently disenrolled from SoonerCare coverage due to eligibility renewals.

Are you a community member looking for food, housing, transportation, peer support or other services? Fill out the secure form on the Unite Oklahoma website.

Free Flu Vaccines

Flu vaccines are available to SoonerCare members ages 19 years and older. They're available through both the prescription drug and medical benefits. Flu vaccines given by pharmacies don't count against the monthly prescription limit. There is no copay. Members ages 18 years and younger must receive the flu vaccine through a federal Vaccines for Children program provider.

Quit, Don’t Switch

Photo of young girl with an e-cigarette

What’s in a vape? Not just harmless water vapor.

Vapes contain nicotine, toxic chemicals and even substances found in antifreeze and car exhaust. Studies show that small amounts of nicotine are found even in “nicotine-free” options. When vape juice is heated, more toxic chemicals are formed.

From harmful, cancer-causing chemicals to metals like lead and substances linked to lung diseases, e-cigarettes come with serious risks. Don’t be fooled by the tobacco industry’s tricks.

Ready to quit? SoonerCare is on your side, with benefits like FREE support, tools and advice. Sign up and receive at least two weeks of free patches, gum or lozenges for your journey to quit. With our help, you’re three times more likely to quit successfully. Say no to vaping and yes to a healthier you! 

Diabetes Coverage

Photo of health care worker measuring woman's blood glucose

If you have diabetes, SoonerCare is here to help you! You can get free training called diabetes self-management education and support (DSMES). When you start DSMES, you get 10 hours of free training during your first year. After that, you can get two hours each year. Some of the training is one-on-one, and some is in groups.

During the training, you will learn how to manage your diabetes better, get more active and eat better. After DSMES training, most people live healthier lives. They have less hospital visits and a lower risk of kidney, nerve and eye damage.

To get started, ask your doctor to contact a covered DSMES program. It is also a good idea to ask about getting a 90-day supply of your maintenance drugs for diabetes. You may be eligible for a continuous glucose monitor as well. SoonerCare has many tools to help you live better with diabetes! If you want to learn more about DSMES, the Centers for Disease Control and Prevention (CDC) is a great place to start.

Have You Received a Member Survey?

OHCA has been sending surveys to a sample of SoonerCare members. We are working to make your member experience the best it can be. If you get a survey, there is a link and phone number that lets you take the survey online or by phone. The survey is available in English and Spanish and takes just a few minutes to complete. 

Early Lung Cancer Detection is Important

Photo of doctor looking at lung X-ray

Lung cancer, the leading cause of cancer death in America, often goes undetected until it’s too late. But you have the power to change that.

A special low-dose CT scan can now give you a detailed look inside your lungs, helping to detect cancer early when it’s more likely to be curable. This innovative screening has even been proven to reduce mortality for those at high risk.

Are you between 50-80 years old with a history of smoking one pack a day for 20 years or two packs a day for 10 years? If so, and if you are a current smoker or have quit within the last 15 years, you are considered “high risk,” and this screening is recommended for you.

Don’t let fear or lack of knowledge stand in your way. Catching lung cancer before it spreads can improve your chance of surviving five years or more to 60%.

For more information or to see if you qualify, talk to your SoonerCare doctor today. They are here to guide you through this potentially life-saving opportunity! 

Oklahoma ABLE Tech Device Reutilization Program

Oklahoma ABLE Tech, OHCA's partner for the Durable Medical Equipment Reuse Program, provides help in collecting durable medical equipment (DME) that is no longer used. ABLE Tech hosts a website to easily access this service, and it will help you learn about program services including:

  • How to donate DME to the program
  • How to apply to receive DME
  • How to list DME on the exchange site
  • How ABLE Tech can fund DME
  • How to receive replacement DME in the event of a disaster

ABLE Tech has recently updated its website to make it easier for users to navigate the program. Take a look, and feel free to share any feedback with

Requesting a Call Back from SoonerCare?

For SoonerCare to fulfill your request, please make sure spam blocking is turned off on your phone. Sometimes when we return a call, it can show up as spam. Our phone number may also come up as a Colorado or Florida number on your caller ID.

About OHCA

Please call the SoonerCare helpline at 800-987-7767 if you have questions about your coverage or benefits. For updates on new policies, health tips, helpful resources and more, follow OHCA on Facebook and Twitter. The Oklahoma Health Care Authority does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

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