In This Email:
With SoonerCare eligibility reviews continuing, it is important for you to make sure your information is up to date. Members who are still eligible for coverage but do not have their information up to date could also lose their benefits. Please confirm your information and documentation as soon as possible. Some items that may need to be updated could include:
- Household income
- Contact information (address, email address, phone number, etc.)
- Number of people living in your household
- Social security number(s)
- Missing documents
It is extremely important to make sure OHCA has the right address for you so we can reach you with important information about your SoonerCare benefits. If you receive a letter or email from the Oklahoma Health Care Authority saying there is missing information from you, please respond right away by updating your account at MySoonerCare.org.
If you add an employee to your staff list through the employer portal and make a mistake keying in the Social Security number, please contact the Insure Oklahoma helpline at 888-365-3742. You will not be able to update it on your own. This will help avoid having duplicate names with different Social Security numbers.
Insure Oklahoma members who are below 210% of the federal poverty level (FPL) and become pregnant will move to the SoonerCare pregnancy benefit and receive 12 months of postpartum benefits if the pregnancy is reported in the member application. To receive postpartum coverage for 12 months, you must tell SoonerCare when one of the following occurs:
- When you become pregnant.
- If your due date changes.
- When your pregnancy ends.
Learn more about SoonerCare pregnancy services and postpartum coverage.
The employer portal upload process may not show your results immediately when uploading documents. Please do not upload the documents more than once. It may take several minutes before the upload shows as successful.
Please do not submit documentation for employees through the employer portal. Submissions there will not be processed. This includes business owners.
Employees who have documentation to submit should submit it through their member portal, by email or fax. All documentation submitted must include the Employer ID number or Member ID number, whichever is applicable. Member documents should be submitted via the member portal at MySoonerCare.org.
Due to the public health emergency ending, Insure Oklahoma no longer backdates coverage for ESI members. The only exception would be if Insure Oklahoma made an error.
If you are not on the employee’s account as an authorized representative, we cannot discuss ANY details with you about their account. The employee can add you as an authorized representative by logging into their account and clicking the "Go" button in the change box on the bottom right.
For employers: This applies to those listed as a contact person or business owner.
For agents: This applies to those listed as Agent of Record (AOR).
For employees: We can only speak to the member unless the account has an authorized representative listed to act on their behalf.
Insure Oklahoma Hours
Regular Hours (excluding holidays):
Monday • 8 a.m.-5 p.m.
Tuesday • 8 a.m.-5 p.m.
Wednesday • 8 a.m.-5 p.m.
Thursday • 10:30 a.m.-5 p.m.
Friday • 8 a.m.-5 p.m.
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