If you are not on the employee’s account as an authorized representative, we cannot discuss ANY details with you about their account. The employee can add you as an authorized representative by logging into their account and clicking on the "Go" button in the change box on the bottom right.

For Employers – This applies to those listed as a contact person or business owner.

For Agents – This applies to those listed as Agent of Record (AOR).

For Employees – We can only speak to the member unless the account has an authorized rep listed to act on their behalf.

Regular Hours (excluding holidays):

Monday - 8 a.m. - 5 p.m.
Tuesday - 8 a.m. - 5 p.m.
Wednesday - 8 a.m. - 5 p.m.
Thursday - 10:30 a.m. - 5 p.m.
Friday - 8 a.m. - 5 p.m.

March 2021 - Agent News

In this email...

• Policy Change
• Groups With No Employees Enrolled for 12 Months
• Subsidy Payments
• Processing Timeline for Emailed Questions and Documents
• Qualified Agent Program
• Coverage Extended Through April 30

Policy Change

Insure Oklahoma policy is changing regarding submission of invoices for subsidy payment. Insure Oklahoma is instituting a timely filing rule. Effective July 1, 2021, subsidy payments will not be paid on invoices six months old or older. For example, the July 2021 invoice will need to be received by January 1, 2022. Please review your files, and if you have any invoices that have not been submitted, submit them prior to June 30, 2021.

Groups With No Employees Enrolled for 12 Months

Effective immediately, in order to streamline processes and to allow opportunity for more groups and their employees to apply, groups who do not have any employees enrolled within a 12 month period will be closed out. Sending in a monthly invoice or renewal rate sheets will not keep the group open. Once closed, if an employee may qualify, the group can reapply by submitting a paper application and all supporting documents. All of the required forms can be found on our website.

Subsidy Payments

To receive subsidy, groups must have a first of the month billing date through their carrier. If a group signs up for Insure Oklahoma and they are already with the carrier for a middle of the month billing, it will have to be changed before any subsidies are paid out.

Processing Timeline for Emailed Questions and Documents

Emailing questions to the insureok@okhca.org email address has a five-day processing time. There is a 21-business day processing time for documents that are attached. For expedited inquiries or resolutions, please call the helpline at 1-888-365-3742.

Qualified Agent Program

Congratulations to all agents who passed the first round of the Qualified Agent program! We are working diligently to get the certificates out to those who returned the signed contract. Your name should also be up on our website within the next few days. If you were unable to attend or did not pass the test, we have another class scheduled for April 14. Invitations should be going out, so watch your email!

Coverage Extended Through April 30

The PHE period is being extended in 90-day increments by the federal government. The current date for extended coverage to end is set for April 30, 2021. However, we fully anticipate multiple 90-day extensions granted by the President to extend until the end of 2021. This is subject to change based on CMS guidance.