Insure Oklahoma will only discuss information with a contact person listed on the account. 

For Employers – This applies to those listed as a contact person or business owner

For Agents – This applies to those listed as Agent of Record (AOR)

For Employees – We can only speak to the member unless the account has an authorized rep listed to act on their behalf.

Regular hours (excluding holidays):

Monday - 8 a.m.-5 p.m.
Tuesday - 8 a.m.-5 p.m.
Wednesday - 8 a.m.-5 p.m.
Thursday - 10:30 a.m.-5 p.m.
Friday - 8 a.m.-5 p.m.

April 2019 - Employer news

In this email...

• Attention, please!
• No internet, no problem
• Service customized for you
• IO goes the distance with Outreach Team
• Your frontline connections

Attention, please!

From time to time, Insure Oklahoma (IO) may need additional information from those we serve. Please remind enrolled members to upload any requested documents to their member portal when required.

No internet, no problem

IO members can provide their information by phone if they don't have internet access.

It is very important that your employees remember to enroll and/or renew their IO coverage. This can be done online through their member portal (mysoonercare.org) in a matter of minutes. To do so, they should have the following information available: Social Security number (SSN) Date of birth (DOB) Employee eligibility number (EEN) Household member and income information Additionally, the member portal can also be used to make updates to their personal information, including address and phone number. Those employees who do not have access to the internet can contact the IO Helpline at 1-888-365-3742 for assistance during regular hours.

Service customized for you

Did you know?

ALL PARTICIPATING EMPLOYERS have access to their very own IO Employer Portal. The Portal allows you to change your password, add/update contact and employee information, assign benefit plans, view letters, and more!

If you have any questions or need assistance with accessing the Portal, please contact the IO Helpline at 888-365-3742. You can also download our guide to the IO Employer Portal for quick tips to getting started.

IO goes the distance with Outreach Team

Send us an invite! IO team members are traveling the state to educate communities about the benefits of the program. If you would like us to set aside time to talk to you, please let us know! Email your presentation, training and/or education requests to IOoutreach@okhca.org. We look forward to working with you! (Pictured left to right: Insure Oklahoma Outreach Specialists Nicole Paschall, Regena Carlson and Angelica Lopez)

Your frontline connections

IO has a large team of professionals working to connect Oklahomans to quality health care coverage, and our program coordinators are your first point of contact when you have questions or need assistance.

Insure Oklahoma program coordinators stand ready to serve you!

IO program coordinators answer incoming telephone inquiries from employees, employers, insurance agents and participating health care providers. They also determine program eligibility as well as verify and enter data.

Need to contact us? You can reach IO during normal business hours at 1-888-365-3742.