New customer portal, Water Smart, is available for utility customers

Water Smart, the new innovative customer service portal that lets you control your costs by tracking the water usage at your home, is now ready for you to create your account and start exploring! Water Smart is available for you to:

• Track your water usage down to the hour
• Set alerts for higher-than-normal water usage
• Take steps to reduce water waste by implementing recommended actions found inside the portal
• Safely and securely pay your monthly utility bill

To sign in you will need your account number. If you used our previous online portal, use the same email address when registering with Water Smart.

We have also created resources to help you navigate Water Smart. This page on the city website has answers to frequently asked questions about the portal. You can also access brief video tutorials that will help walk you through the different pages of your account in Water Smart. Those videos include:

• The Water Smart Home page
• The Water Smart Track page
• The Water Smart Settings page
• The Water Smart Billing page
• The Water Smart Take Action page

If you need further assistance, the Utility Billing department representatives are available Monday through Friday between 8 a.m. and 5 p.m. to help you. They can be reached at 918-259-8409.