Ohio Department of Medicaid; Mike DeWine, Governor; Jim Tressel, Lt. Governor; Scott Partika, Director

Ohio Department of Medicaid Member News

Ohio Department of Medicaid sent this bulletin at 03/06/2026 02:00 PM EST

The Next Generation MyCare Program is Coming to You!
New Self-Direction Resources to Support Members and Families
Ohio Medicaid Consumer Hotline

A spring-themed infographic with the title "March Health Hightlights" - click the image to view as a pdf.

Click the image to view it as a pdf.

The Next Generation MyCare Program is Coming to You!

Phase 2 Starts Next Month

Get ready – on April 1 the Ohio Department of Medicaid (ODM) is expanding it’s roll out of the Next Generation MyCare program. Phase 2 includes Sandusky, Erie, Henry, Williams, Defiance, Paulding, Fayette, Fairfield, Licking, and Ashtabula counties.

An infographic with the title "What Should Members Do to Prepare for the Next Generation MyCare Program?"

Click the image to view it as a pdf.

Have questions about the program or want to learn more? Check out the Member Impacts One-Pager, Member FAQ, or Families and Individuals Webpage for more about how the program impacts you. For questions about the program or your benefits, contact the Ohio Medicaid Consumer Hotline at 800-324-8680 or visit www.ohiomh.com. Representatives are available Monday through Friday 7 a.m. – 8 p.m. and Saturdays 8 a.m. – 5 p.m. Eastern time.

New Self-Direction Resources to Support Members and Families

Ohio Medicaid has released two new resources to help members better understand self-directed services. Self-Direction 101 provides an easy overview of how self-direction works, while the Service Descriptions guide offers clear explanations of available services and supports. These tools are designed to help individuals and families make informed decisions about their care and participate more actively in their service planning.

You can view the resources here:

Self-Direction 101

Service Descriptions Guide

Ohio Medicaid Consumer Hotline

Need help with your Medicaid benefits? Call the Ohio Medicaid Consumer Hotline at
1-800-324-8680. We're here for you!

Operating hours:

Monday–Friday, 7 a.m.–8 p.m. ET
Saturday, 8 a.m.–5 p.m. ET

Available services:

Assistance with questions about benefits or eligibility
Help updating your contact info or replacing your Medicaid card
Support choosing or changing managed care or MyCare plans
Guidance on OhioRISE and specialized care options

When you call, you’ll be connected with a team member who can address your needs or guide you to the right resources. Keep this number handy—help is just a call away!

Ohio Medicaid Member News is a short, periodic email update on the progress of the ODM strategic initiatives for individuals who receive services through Ohio Medicaid’s managed care program.

Feel free to distribute the information contained within this update to your colleagues, organization's members, or with anyone who you think might find it useful. We want all Ohioans to know what is going on with ODM's strategic initiatives.

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