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ODM Press
February 14, 2025
The ODM Press is a periodic email update on the progress of the ODM strategic initiatives for providers, associations, and advocacy organizations.
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The Ohio Department of Medicaid (ODM) is pleased to announce improvements to the form required for requesting an Administrator change within the Provider Network Management (PNM) module, based on valuable user feedback. The updated form, ODM10304, has been developed to streamline the process and enhance security measures. Users can submit either the old or new form through April 1, but the updated form will be mandatory after this date.
For more information
For questions regarding this notice, contact Ohio Medicaid’s Integrated Helpdesk at 800-686-1516 and follow the prompts for Provider Enrollment (option 2, option 2) or email . Representatives are available Monday-Friday, 8 a.m.-4:30 p.m. Eastern time.
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The Ohio Department of Medicaid, in partnership with Maximus, the Provider Network Management (PNM) module vendor, is excited to share that we are continuing our provider awareness and training efforts. Training is scheduled for February 18-26. The training schedule is available on the PNM and Centralized Credentialing page. Below, you will find instructions on how to register and a list of topics covered in each session.
Registration steps for enrolling through the learning management system
Access the Absorb learning management system to register for the training. If you do not have an Absorb account, you must create one to access all training sessions, answer forms, and view various PNM module resources. For help, please see our job aid and follow the steps to create your account and/or register for training.
Training topics
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Provider Administrator Role (including change of Provider Administrator process)
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Provider Agent Role
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New Medicaid Enrollments (First-time applications entered by the Provider Administrator)
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Updating/Changing to Medicaid Enrollment Information
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Medicaid Enrollment Revalidations
- Entering and Searching for Professional Claims
Note: Additional session details are available within the Absorb course listing.
To learn more about the PNM module and Centralized Credentialing, visit the PNM and Centralized Credentialing page on the Next Generation website. If you are experiencing technical issues accessing the PNM module or have specific questions, please contact the ODM Integrated Helpdesk at 800-686-1516 or IHD@medicaid.ohio.gov. The ODM Integrated Helpdesk is open 8:00 a.m.-4:30 p.m. Monday-Friday, Eastern time.
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Feel free to distribute the information contained within this update to your colleagues, organization's members, or with anyone who you think might find it useful. We want all Ohioans to know what is going on with ODM's strategic initiatives.
Please also encourage anyone who you think might be interested in receiving similar updates to subscribe to the ODM Press. To view our past newsletters, please visit our website here.
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