1. When contacting ODM’s Integrated Helpdesk (IHD) by phone or email to report an issue, a ticket will be created, and you will be provided the ticket number.
- If a follow up is needed to the IHD regarding the reported issue, please reference the ticket number that has been provided to you.
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2. When contacting the IHD by email, provide details related to the inquiry along with relevant information such as:
- National Provider Identifier (NPI)
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- Claim number(s) and examples
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- Ohio Medicaid Provider ID#
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- Error message screenshots
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- Registration ID (specific to the Provider Network Management module)
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- If assistance is needed with individual or group enrollment
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- Previous IHD ticket number(s)
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3. When contacting or responding to the IHD by email, please check your Junk Mail folder for emails from the State of Ohio that includes the message you emailed, the assigned ticket number and comments/updates from the IHD.
4. When contacting the IHD by phone, the Customer Service Rep (CSR) will request you provide a direct contact number and your email address which will be added to the ticket. This information will be used to provide updates and/or contact you when additional research is needed.
5. When contacting the IHD by phone, if your inquiry cannot be resolved during the initial call, IHD will follow up with you within 1 business day. The CSR will make multiple attempts to reach you by the phone number and email address you provided.
6. If you receive an email indicating your inquiry has been resolved and you are still experiencing the issue, please notify the IHD via a phone call or response to the email and the ticket will be reopened or a new ticket created.
For questions regarding Managed Care claims, please contact the Managed Care Organization (MCO) directly.
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Please update and maintain all 1099 address information in the Provider Network Management (PNM) module on a regular basis to ensure all information is as current as possible.
What action do I need to take?
It is important that providers update all 1099 address information in the PNM module, including extra address details like suite number, house/office number, etc. to reduce the chance of non-delivery by the postal service.
The Ohio Department of Medicaid issues 1099-MISC to all healthcare providers that receive payment exceeding $600 for the tax calendar year (2024). These forms are mailed and copies can be accessed through the PNM module for self-service download. To take advantage of self-service access to 1099 information via the PNM module please review the Quick Reference Guide on Accessing the 1099. Another tool, the Quick Reference Guide for Updating or Adding Practice Locations, provides basic steps for updating any address including the 1099 address. Links to both are below:
For more information:
For technical support or assistance, contact Medicaid’s Integrated Helpdesk at 800-686-1516 or email IHD@medicaid.ohio.gov. Representatives are available 8 a.m.-4:30 p.m. ET Monday-Friday.
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