ODI Mental Health Insurance Quarterly News

Ohio Department of Insurance sent this bulletin at 12/31/2025 10:00 AM EST

October-December 2025 | #GETMHIA

MHIA Out in the Community

Representatives from the Ohio Mental Health Insurance Assistance Office (MHIA) attend events across the state to raise awareness, answer questions, and provide clear, unbiased information about mental health insurance. Anyone can contact MHIA for help, we are always happy to assist and connect people with beneficial resources.

If you are hosting a mental health-related event or lead a group that could benefit from MHIA’s free mental health insurance information, please let us know!

____________________________________________________________________

How to Determine and Access Mental Health Benefits in a Health Insurance Plan

Understanding health insurance coverage is an important step in accessing mental health and substance use disorder services. Knowing the type of plan helps individuals better understand which services are covered and how to use their benefits.

Coverage details can be found by reviewing the certificate of coverage provided by the insurer or employer, contacting an employer’s human resources office, calling the customer service number on the back of the insurance card, or reaching out to the insurance agent who sold the policy.

For additional assistance, review this information and representatives from the Ohio Department of Insurance can answer questions at 800-686-1526.

____________________________________________________________________

Governor DeWine Announces Youth Mobile Crisis Service Available Statewide

Ohio Governor Mike DeWine announced that immediate in-person help for youth experiencing a behavioral health crisis is now operating statewide in all 88 counties. Prior to this expansion, the Mobile Response and Stabilization Services (MRSS) program was only available in 56 Ohio counties. MRSS is available at no cost for children and young adults aged 20 and under who are experiencing mental, emotional, or behavioral distress.

The Ohio Department of Behavioral Health (formerly Mental Health and Addiction Services) and the Ohio Department of Medicaid worked together to develop a regional framework for expanding the MRSS program.

Helpful Tips for Providers

Helpful Tips for Consumers

Helpful Tips for Advocates

The Ohio Mental Health Insurance Assistance Office (MHIA) is committed to empowering individuals and families in Ohio to navigate their behavioral health benefits provided by their health insurance company.

Through the 988 Lifeline, you have access to free, quality, one-on-one assistance. The skilled, judgment-free counselors are there to provide compassionate support. You deserve to feel heard and cared about anytime, anywhere, 24/7/365.

Text 988 or CHAT WITH THE 988 LIFELINE

50 West Town St - Suite 300, Columbus OH, 43215

Consumer Services 800-686-1526
Medicare Information 800-686-1578 | Fraud & Enforcement 800-686-1527

insurance.ohio.gov

Stay Connected with the Ohio Department of Insurance:

SUBSCRIBER SERVICES:
Manage Subscriptions | Unsubscribe All | Help