DHHS Highlights Newsletter: Volume 2 Issue 7

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Tuesday, July 21, 2015 | Vol. 2, No. 7

DHHS’ Highlights is published by the Nebraska Department of Health and Human Services for those interested in the latest information on health and human services issues. Please subscribe to or share the newsletter by clicking on the "Share" button.

Courtney Phillips Featured in Lincoln Journal Star Article


DHHS CEO Courtney Phillips was recently featured in a Lincoln Journal Star article.

Check it out to learn more about:

  • Courtney’s time with the Louisiana Department of Health and Hospitals;
  • Her decision to join DHHS after a visit with Gov. Pete Ricketts;
  • Why she sees all of DHHS’ employees as “the team;” and
  • Her plans for DHHS’ future.

DHHS Publishes Performance Metrics on ACCESSNebraska


DHHS manages Medicaid and Economic Assistance programs through its online application system, ACCESSNebraska.

Since April, DHHS has been publishing key performance metrics on ACCESSNebraska to track its improvements.

The metrics include Customer Service Center call times, Supplemental Nutritional Assistance Program (SNAP) payment accuracy rate, Medicaid eligibility accuracy, as well as the time it takes to process applications for Medicaid and SNAP.

The metrics are public and are updated monthly on DHHS’ website. The June metrics are available now and you can subscribe to be notified when new metrics are posted. 

Grand Island Veterans’ Home Is Deficiency-Free Again


The Grand Island Veterans’ Home (GIVH) has done it again.

For the third year in a row, GIVH has received full certification on its annual Health Care System Survey from the U.S. Department of Veterans Affairs.

Alex Willford, GIVH’s facility administrator, said this wouldn’t be possible without the facility’s dedicated staff and the “overwhelming support” GIVH receives from its service organizations and hundreds of volunteers.

GIVH is part of DHHS’ Division of Veterans’ Homes which also includes facilities in Bellevue, Norfolk and Scottsbluff.