Friday Update for Our Customers
Mecklenburg County Code Enforcement would like to share the following update on the efforts our staff is undertaking to help our customers in the wake of Mecklenburg County's computer system outage.
As of the afternoon of Friday, Dec. 8th:
- We anticipate that early next week, we will be able to begin a limited paper permitting process, and resume limited plan review. This will be dependent on how much technology restoration occurs. Our primary focus will be on emergency/urgent projects. More information to follow.
- The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Winchester or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.
- Phone and e-mail systems are functional. MeckPermit.com is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.
- Inspections are being performed, but scheduled and managed manually. We are pleased to report that on Thursday, our inspectors completed inspections at more than 75% of our normal capacity, even using these manual methods. We anticipate that percentage will be even higher at the close of business Friday.
Who to Call for Help
- Permitting and plan review questions for projects already under way: please contact your plans facilitator via phone or e-mail.
- Inspections: Please contact your inspector directly to schedule an inspection.
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Urgent Needs: If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase, please contact your inspector, or the manager listed on the bottom of your permit.
- General Inquiries: please contact our Customer Service Center at 980-314-CODE.
If you need to look up the contact information for a member of our staff, please use our online staff directory.
Our office has not closed and will remain open during regular business hours. Commercial and residential technical assistance is still available.
Our priority is minimizing the impact on our customers and community. We are committed to helping resolve each problem as quickly and efficiently as possible. We apologize for the inconvenience, and thank you for your patience.
We will next update you, our valued customers, on Monday, or sooner if we have significant news over the weekend.
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