Thursday Update for Our Customers
To keep our customers informed, Mecklenburg County Code Enforcement would like to share the following update on the efforts our staff is undertaking to help our customers in the wake of Mecklenburg County's computer system outage.
As of the afternoon of Thursday, Dec. 7th:
- Phone and e-mail systems are functional. MeckPermit.com is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.
- The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Winchester or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.
- Inspections are being performed, but scheduled and managed manually. Since our computer-based inspections scheduling methods are currently unavailable, please call your inspector directly to request an inspection. If you do not have your inspector's number, please call the Customer Service Center at 980-314-CODE or check our online staff directory.
- When systems are restored, we will work closely with our plan review customers who had scheduled reviews pending. Plan Review customers with questions should contact their plan review coordinator directly.
- We are exploring options for significantly scaled-back manual plan review and permitting processes. We will update you when a modified process is available.
- The December Electrical Consistency meeting has been canceled.
- Our office has not closed and will remain open during regular business hours. Commercial and residential technical assistance is still available.
- If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or have deadlines such as closing on a home purchase, please contact your inspector, or the manager listed on the bottom of your permit.
Our priority is minimizing the impact on our customers and community. We are committed to helping resolve each problem as quickly and efficiently as possible. We apologize for the inconvenience, and thank you for your patience.
We will continue to update you, our valued customers, as we have more to report.
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