BLUEcloud Analytics (BCA) - Down System - 8/29/2024
Montana State Library sent this bulletin at 08/29/2024 10:18 AM MDT
Date: 8/29/2024
Updates from the Montana Shared Catalog
The MSC has a new Help Desk called ServiceNow. Users will need to have an Okta login to access the ticket system, but not for the Knowledge Base. For more information or to open a ticket, please visit: https://msl.mt.gov/libraries/library_services_support
System Alert
Down System - BLUEcloud Analytics (BCA)
We are aware that there is a problem with BLUEcloud Analytics (BCA) functionality. The system may not properly be loading information or reports may not loading and giving an error message. MSC staff are troubleshooting the issue with the vendor and will let you know when it is back up and running.
