Montana State Library sent this bulletin at 06/24/2024 09:50 AM MDT
Date: 6/24/2024
Updates from the Montana Shared Catalog
The MSC is transitioning to a new Help Desk called ServiceNow. Users will need to have an Okta login to access the ticket system, but not for the Knowledge Base. For more information or to open a ticket, please visit: https://msl.mt.gov/libraries/library_services_support
Reminder
Last Week of Zoho Ticket System and Knowledge Base
This is the last week that we will have access to the Zoho Support Ticket System.
Please review your previous ticket history and save any past information that you refer back to periodically. As of July 1st, this information will be inaccessible.
Any tickets opened this week, will immediately be moved into the new ticket system by MSC staff.
If you have any questions or need more information, please open a support ticket.