Date: 6/24/2024

Updates from the Montana Shared Catalog

The MSC is transitioning to a new Help Desk called ServiceNow. Users will need to have an Okta login to access the ticket system, but not for the Knowledge Base. For more information or to open a ticket, please visit: https://msl.mt.gov/libraries/library_services_support

Reminder

Last Week of Zoho Ticket System and Knowledge Base

This is the last week that we will have access to the Zoho Support Ticket System. 

All tickets from today on should be opened in the new ticket system found here: https://msl.mt.gov/libraries/library_services_support

MSC staff will turn off the Zoho Knowledge Base tonight so starting tomorrow (6/25) all bookmarked links will no longer work. All articles are now available in the new help desk knowledge base found here: https://montana.servicenowservices.com/citizen?id=kb_view2&kb_id=0822c1be87e4ca503f5e0e56cebb3592.

Please review your previous ticket history and save any past information that you refer back to periodically. As of July 1st, this information will be inaccessible. 

Any tickets opened this week, will immediately be moved into the new ticket system by MSC staff. 

If you have any questions or need more information, please open a support ticket. 

Links

MSC Website: Montana Shared Catalog

MSC Statistics: MSC Dashboard

MSC Enterprise Statistics: Online Catalog Dashboard

Past Newsletters: GovDelivery Archive KB

Subscribe: MSC Newsletter