BCMobile (the MSC catalog app – not to be confused with Libby/the Overdrive app) was discontinued without notice due to a contract dispute between SirsiDynix and another vendor. SirsiDynix is working on their own app but there is no timeline for release yet. At this point, our recommendation is that patrons uninstall the app due to lack of functionality and in some cases it is displaying out of date information about patron accounts.   

It is important to note that MontanaLibrary2Go’s app (Libby/Overdrive) is fine, MobileStaff and other MSC systems are working – it is only the MSC BCMobile app that is affected. 

Patrons can be directed to use Enterprise (the online card catalog) as it is mobile friendly to serve as a temporary replacement. We will be placing a notice on Enterprise to inform patrons today and removing pointers to the app. We recommend removing links from your own websites. Please review your notice language, welcome messages, etc. and open a help desk ticket if we need to remove references to the app. 

The MSC Team shares your frustration with this situation and the fact that we received no warning. We have limited information at this point, but are actively working with Sirsi to get answers. We are investigating other solutions in the meantime. If you are a library who has purchased a separate template, we will be in touch as soon as we have more information. 

We have some template language to assist you with end user communications available in the Knowledge Base (KB) and we will be adding this information to the Enterprise Mobile App page shortly. We hope you find this useful to help your staff as they respond to inquiries from patrons. 

We will keep you updated as the situation develops. If you have any questions or concerns, please open a help desk ticket.