Montana Shared Catalog Updates - 8/28/23

Montana State Library sent this bulletin at 08/28/2023 08:24 AM MDT

Date: 8/28/2023

Updates from the Montana Shared Catalog

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Announcements

SirsiDynix’s SMS Notification Service

It was brought to our attention that there were some questions regarding SirsiDynix’s SMS service and its capabilities. We’ve discussed these inquiries with the vendor and they have informed us that they use “true sms” technology which means they send their messages through Twilio (their SMS gateway provider) and not an “email-to-sms" functionality that sends messages via email which then are eventually converted to text. They also are using registered Toll-free numbers to send the messages which are less susceptible to filtering and complies with the A2P 10DLC standards. If you have any questions, please open a helpdesk ticket.

Reminder: Workflows 4.0 Update 9/11/23

A WorkFlows update to version 4.0 is scheduled for Monday, September 11th starting at 10:00 pm. The morning of September 12th, staff will need to log into WorkFlows to update the staff client - depending on your local IT requirements you may need to be logged into the computer as an administrator to install the update. If your IT department would like the installer ahead of time or if you have questions at this time, please open a help desk ticket.

Need step by step instructions? Check out the Knowledge Base article we have on updating Workflows: WorkFlows - Updating

Hotspot Poll

The MSC is exploring the idea of having hotspots move through the lost process differently than other items and needs your feedback. Please complete the poll by September 8th.

https://forms.office.com/g/KTx4wxCvqY

MSL Staff Meeting

The MSC team will be attending a Montana State Library Staff meeting Monday and Tuesday of this week in White Sulphur Springs. There may be a delay in ticket response times. Please open tickets as necessary and we will get back to you as quickly as we can.

Charge History Update

In 2017 we began offering a feature to allow patrons to opt-in to save their checkout history. At that time, we estimated we would retain 2 years of charge history to ensure the file size would not negatively impact system performance. However, we have determined we can safely retain a longer history for patrons who opt-in. There are still scenarios where charge history might not be retained as expected, but this can be a great feature for patrons who want to track their checkouts within their library account.

We have updated our KB article to answer questions about how this feature works and the possible scenarios:

Circulation – Charge History

If you would like to turn on the Charge History for your patrons or have questions, please open a help desk ticket.

MSC Office Hours - Tuesday Sept. 5th. at 10 am and 2 pm

Join us Tuesday, 9/5 at either 10 am or 2 pm for MSC Office Hours. We will be available the whole hour to troubleshoot specific issues, help brainstorm how to get a new a project started, or answer any questions you may have! Drop in for a few minutes or stay for the whole time.

Meeting information can be found on ASPeN or simply join using this link.

Did You Know?

MSC Office hours are a great way to talk to MSC staff about the complex questions you aren't sure how to ask in an email. These sessions are generally every 1st Tuesday and every 3rd Friday, but are subject to change so make sure to check the ASPeN event calendar or look for them in our Upcoming Events section of these newsletters.

Upcoming Events

MSC Office Hours on August 25th at 10 am & 2 pm

Location: Zoom. Meeting details can be found on the ASPeN Events calendar.

CMC Fall Meeting on September 14 at 1 pm

MSC Content Management Committee fall meeting is scheduled for Thursday, September 14 from 1-4 pm. Meeting details can be found on the ASPeN events calendar.

KB Articles from this Newsletter