March 5, 2025

Power outage tips from XCel Energy

Report an outage or get updates 

Customers can help Xcel Energy get a jump on power restoration by reporting outages. To report an outage:

• Use the Xcel Energy mobile app  
• Visit www.xcelenergy.com/out  
• Call 1-800-895-1999 and follow the automated prompts

Customers can also access the most recent updates about an outage using the mobile app or by visiting the Outage Map, which displays the number of customers out and the anticipated restoration time if available.

Prepare and stay safe

• Stay away from downed or sagging power lines. Always assume an electric line, even one on the ground, is energized and dangerous. Never touch or move a downed power line; instead, leave the area and report it immediately by calling 1-800-895-1999.
• Build a home emergency kit to use in the event of a power outage, with items such as:
• Xcel Energy phone numbers: 1-800-895-1999 for residential or 1-800-481-4700 for business
• Battery-powered radio or television
• Flashlights
• Batteries
• Backup phone chargers
• A phone that does not require electricity
• Non-electric alarm clock
• Bottled water and nonperishable food
• Manual can opener
• First aid kit
• Extension cords (for partial outages)
• Manufacturer's instructions on how to manually open power-operated doors (e.g., garage doors)

Find more energy savings tips or learn about the programs, incentives and rebates available when making energy efficiency upgrades to homes and businesses. Xcel Energy encourages customers who are having trouble paying their energy bills to reach out to learn about payment plans or energy assistance programs.

Contact us

Visit: minneapolismn.gov/ward8
Email: ward8@minneapolismn.gov
Phone: 612-673-2208

We've moved while work is being done in City Hall. Our office is in:

Room 100, Public Service Center
250 South 4th St.
Get directions

For reasonable accommodations or alternative format please contact 311. People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000. TTY users call 612-263-6850. Para ayuda, llame al 311. Rau kev pab, hu 311. Hadii aad caawimaad u baahantahay, wac 311.