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AL Resident Opinions on Care Services
The Minnesota Office of Ombudsman for Long Term Care (OOLTC) conducted 51 interviews with 56 residents of Assisted Living (AL) facilities across the state to better understand the impact on residents of the 2021 Assisted Living Licensure law. These interviews were designed to capture how new resident rights, such as being involved in their care planning, are helping residents now.
Although most residents interviewed felt that the care they received was good, many of those same residents felt that there were ways the care they received could be improved. Staffing came up in many conversations when discussing the quality of care received. Residents often felt that the quality of their care varied based on which staff were working.
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- Even residents who felt they received good care said, “There are workers who this is only a paycheck for them, and they come in and they put in their hours, and they get out as fast as they can. And they don't care or whatever. They can get away with not doing. And that is what some of us get resentful about.”
- Many of the residents who said they experienced mediocre care spoke about the inconsistency they experienced. One resident said, “It can take anywhere from 10 minutes to an hour and a half to answer the call light. It gets worse late at night.”
- Residents who said the care was not good shared the sentiment of one resident who said, “Staff are on their phone a lot, feels like you have to fight to get the care you need, and I always have to teach people to do my cares.”
- Several residents discussed how cost impacts the cares they receive. One resident said, “I wish they did an ‘OK’ check daily, but I'm not willing to pay $1000/month for that.”
- 15 out of 39 residents said they are not involved in care planning. One resident said, “What care planning? The only care plan is the ‘I care’ plan. If I care then I can make something happen.”
Find out more about resident opinions about the care services they receive in the full report.
Our apologies for a broken link on the first publication of this gov.delivery. This link to our full report should work.
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The Office of Ombudsman for Long-Term Care
540 Cedar Street St. Paul, MN 55101 |
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