In late August, Hennepin County welcomed Chad Helton to lead Minnesota’s largest public library system. With the effects of COVID-19 upending every norm, Mr. Helton’s arrival has been anything but routine.

“I never imagined I’d meet so many people on video calls,” said Helton. “I’m the kind of guy who would rather be introducing myself to the community at a grocery store or a neighborhood event.”

Mr. Helton’s arrival comes at a time when libraries are managing tectonic shifts in how they provide service. Hennepin County Library’s online services, eBooks, and digital resources have provided an uninterrupted lifeline to the public throughout the COVID-19 pandemic. Access to the physical collection and library computers have been a more recent reboot of in-person service.

Read more about Mr. Helton here.