Work Comp Campus: Rehabilitation solutions
An employee has declined a rehabilitation consultation, now what?
If an employee has declined a rehabilitation consultation, the qualified rehabilitation consultant (QRC) should write an explanatory letter to the insurer and provide copies to the parties. The letter should include the reason why the consultation did not take place and the employee's options should their situation change, so due process is preserved. (See an example letter.)
Because a QRC cannot then file the letter in Work Comp Campus, the insurer should be encouraged to file the letter in Campus. Filing the letter will stop the consultation clock and help the insurer avoid potential Department of Labor and Industry (DLI) penalties in this regard.
Process change: R-3 -- current to new QRC
File claim access authorization
An Authorization for File Review or Release of Copies of Workers' Compensation Claim File form (or claim access authorization) will need to be filed with the employee's authorization.
From the dashboard, click the "Submit a Filing" button in the header, then "Access a Case or Claim" and "Submit an Authorization." There are steps in the form for a QRC to request access: follow the steps and upload attachments as necessary.
Navigate to the claim, the rehab transaction to take over
After the claim access authorization has been filed and approved by DLI, the QRC will have access to the employee's claim.
From the dashboard, under "My Claims," click on the claim for which access was requested, scroll to the bottom of the "Claim Details" page and choose the "Related Cases and Claims" tab, where the "Rehab Transaction (RT)" to take over will be listed. Click the ID that starts with "RT-..."
Start the R-3 submission
When this page loads, the RT details page will appear that lists the rehabilitation details and dates. Click on "R-form Details" in the upper right, where the R-3 form can be filed. This form will process the RT, taking it over from another QRC. Click "Submit" in the R-3 drop-down menu and proceed.
Verify the information is correct on the R-3
On the R-3 form, the selection "Change of QRC" should be automatically selected. Scroll down on the first step to ensure the correct information is in the "New QRC" section.
Complete the R-3
Proceed through the rest of the form and click "Submit." The rehabilitation plan can be amended in the course of this filing or the new QRC can submit another R-3 later.
Upon submission of the R-3, the new QRC will now be the assigned QRC. Their name will display on the RT page and the former QRC is no longer assigned. The new QRC may proceed with the case as needed and will have access to all the forms that have previously been submitted.
Filing rehabilitation requests, responses and motions to intervene
All stakeholders may file rehabilitation requests, responses and motions to intervene -- alternative dispute resolution related forms -- through Work Comp Campus. If you have questions about filing these forms, call DLI Alternative Dispute Resolution at 651-284-5030.
Missing rehabilitation files
DLI has taken the rehabilitation provider survey results and other communication information to link rehabilitation transactions to QRCs wherever the data matched.
If you are still missing any rehabilitation transactions, email Mike Hill at mike.hill@state.mn.us or JoAnn Jacobson at joann.early@state.mn.us. They will work with you to manually connect you to the rehabilitation transaction, as appropriate.
Check Campus central webpage for updates
The Campus central webpage is updated with the most recent information about known issues and other important announcements. Check this webpage before contacting the Workers' Compensation Division Help Desk, because your issue may have already been escalated.
Questions, more information
If you have any questions about the information in this message, contact Mike Hill at mike.hill@state.mn.us or 651-284-5153.
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